Cybersecurity Incident
On July 5, 2025, Ingram Micro Holding Corporation announced that it recently identified ransomware on certain of its internal systems. Promptly after learning of the issue, the Company took steps to secure the relevant environment, including proactively taking certain systems offline and implementing other mitigation measures. The Company also launched an investigation with the assistance of leading cybersecurity experts and notified law enforcement.
Updates regarding the incident and status of bringing affected systems back online are available here. We will continue to provide relevant updates as appropriate.
Updates
As previously announced, Ingram Micro has been working diligently with leading third-party cybersecurity experts to investigate and remediate the cybersecurity incident announced on July 5, 2025, including proactively taking certain systems offline and implementing other mitigation measures. Based on these measures and the assistance of third-party cybersecurity experts, we believe the unauthorized access to our systems in connection with the incident is contained and the affected systems remediated. Our investigation into the scope of the incident and affected data is ongoing.
Our team has been working around the clock on this matter to restore affected systems. We have implemented additional safeguards and monitoring measures to protect our network environment as we bring our systems back online.
Our team has been working around the clock on this matter to restore affected systems. We have implemented additional safeguards and monitoring measures to protect our network environment as we bring our systems back online.
In addition to subscriptions, we are now able to receive and process orders for hardware and other technologies via phone or email in the United States. Some limitations may exist which will be clarified as orders are placed.
To continue to place subscription orders, customers should contact Unified Support
To continue to place subscription orders, customers should contact Unified Support
We continue to make progress toward restoring our ability to process and ship orders.
We are now able to process orders received by phone or email from Austria, Canada, Singapore, and the Nordics, as well as the countries supported by our Miami Export business. In addition to those announced today, countries with order processing capabilities by phone or email include Brazil, China, France, Germany, India, Italy, Portugal, Spain, and the UK, as discussed in our July 7 update. Some limitations still exist with hardware and other technology orders, which will be clarified as orders are placed. To place subscription orders, customers should continue to contact Unified Support.
Please know that the Company proactively chose to take certain systems offline as part of our mitigation efforts, processes, and protocols associated with this cybersecurity incident. Our team is focused on further restoring service, and we are confident in the use of these systems as they come back online. We thank our customers and vendor partners for their patience as our restoration efforts progress.
We are now able to process orders received by phone or email from Austria, Canada, Singapore, and the Nordics, as well as the countries supported by our Miami Export business. In addition to those announced today, countries with order processing capabilities by phone or email include Brazil, China, France, Germany, India, Italy, Portugal, Spain, and the UK, as discussed in our July 7 update. Some limitations still exist with hardware and other technology orders, which will be clarified as orders are placed. To place subscription orders, customers should continue to contact Unified Support.
Please know that the Company proactively chose to take certain systems offline as part of our mitigation efforts, processes, and protocols associated with this cybersecurity incident. Our team is focused on further restoring service, and we are confident in the use of these systems as they come back online. We thank our customers and vendor partners for their patience as our restoration efforts progress.
While work remains, we continue to implement support solutions for customers following last week’s cybersecurity incident.
Today, we made important progress on restoring our transactional business. Subscription orders, including renewals and modifications, are available globally and are being processed centrally via Ingram Micro’s support organization. Additionally, we are now able to process orders received by phone or email from the UK, Germany, France, Italy, Portugal, Spain, Brazil, India, and China. Some limitations still exist with hardware and other technology orders, which will be clarified as orders are placed. To place subscription orders, customers should contact Unified Support. For general inquiries, customers should contact their sales representative.
We thank our customers and vendor partners for their patience as our restoration efforts progress.
Today, we made important progress on restoring our transactional business. Subscription orders, including renewals and modifications, are available globally and are being processed centrally via Ingram Micro’s support organization. Additionally, we are now able to process orders received by phone or email from the UK, Germany, France, Italy, Portugal, Spain, Brazil, India, and China. Some limitations still exist with hardware and other technology orders, which will be clarified as orders are placed. To place subscription orders, customers should contact Unified Support. For general inquiries, customers should contact their sales representative.
We thank our customers and vendor partners for their patience as our restoration efforts progress.
IRVINE, Calif.--(BUSINESS WIRE)-- Ingram Micro Holding Corporation (NYSE: INGM) (“Ingram Micro” or the “Company”) today issued the following statement with respect to an ongoing system outage:
Ingram Micro recently identified ransomware on certain of its internal systems. Promptly after learning of the issue, the Company took steps to secure the relevant environment, including proactively taking certain systems offline and implementing other mitigation measures. The Company also launched an investigation with the assistance of leading cybersecurity experts and notified law enforcement.
Ingram Micro is working diligently to restore the affected systems so that it can process and ship orders, and the Company apologizes for any disruption this issue is causing its customers, vendor partners, and others.
About Ingram Micro
Ingram Micro (NYSE: INGM) is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to a highly diversified base of business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first comprehensive business-to-consumer-like experience, integrating hardware and cloud subscriptions, personalized recommendations, instant pricing, order tracking, and billing automation. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.
Forward-Looking Statements
This release contains “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, Section 21E of the Securities Exchange Act of 1934, as amended, and the Private Securities Litigation Reform Act of 1995. You can identify forward-looking statements because they contain words such as “believes,” “expects,” “may,” “will,” “should,” “seeks,” “intends,” “plans,” “estimates,” or “anticipates,” or similar expressions which concern our strategy, plans, projections, or intentions. By their nature, forward-looking statements: speak only as of the date they are made; are not statements of historical fact or guarantees of future performance; and are subject to risks, uncertainties, assumptions or changes in circumstances that are difficult to predict or quantify. Our expectations, beliefs, and projections are expressed in good faith, and we believe there is a reasonable basis for them. However, there can be no assurance that management’s expectations, beliefs, and projections will result or be achieved, and actual results may vary materially from what is expressed in or indicated by the forward-looking statements. Certain important factors that could cause actual results to differ, possibly materially, from our expectations, beliefs, and projections reflected in such forward-looking statements can be found in the “Risk Factors” and “Cautionary Note Regarding Forward-Looking Statements” sections included in the Company’s Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. We undertake no obligation to publicly update or review any forward-looking statement, whether as a result of new information, future developments, or otherwise, except as may be required by any applicable securities laws. You should not place undue reliance on forward-looking statements, which speak only as of the date they are made.
Investor Relations
Willa McManmon
ir@ingrammicro.com
Media
Lisa Zwick
lisa.zwick@ingrammicro.com
Ingram Micro recently identified ransomware on certain of its internal systems. Promptly after learning of the issue, the Company took steps to secure the relevant environment, including proactively taking certain systems offline and implementing other mitigation measures. The Company also launched an investigation with the assistance of leading cybersecurity experts and notified law enforcement.
Ingram Micro is working diligently to restore the affected systems so that it can process and ship orders, and the Company apologizes for any disruption this issue is causing its customers, vendor partners, and others.
About Ingram Micro
Ingram Micro (NYSE: INGM) is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to a highly diversified base of business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first comprehensive business-to-consumer-like experience, integrating hardware and cloud subscriptions, personalized recommendations, instant pricing, order tracking, and billing automation. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.
Forward-Looking Statements
This release contains “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, Section 21E of the Securities Exchange Act of 1934, as amended, and the Private Securities Litigation Reform Act of 1995. You can identify forward-looking statements because they contain words such as “believes,” “expects,” “may,” “will,” “should,” “seeks,” “intends,” “plans,” “estimates,” or “anticipates,” or similar expressions which concern our strategy, plans, projections, or intentions. By their nature, forward-looking statements: speak only as of the date they are made; are not statements of historical fact or guarantees of future performance; and are subject to risks, uncertainties, assumptions or changes in circumstances that are difficult to predict or quantify. Our expectations, beliefs, and projections are expressed in good faith, and we believe there is a reasonable basis for them. However, there can be no assurance that management’s expectations, beliefs, and projections will result or be achieved, and actual results may vary materially from what is expressed in or indicated by the forward-looking statements. Certain important factors that could cause actual results to differ, possibly materially, from our expectations, beliefs, and projections reflected in such forward-looking statements can be found in the “Risk Factors” and “Cautionary Note Regarding Forward-Looking Statements” sections included in the Company’s Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. We undertake no obligation to publicly update or review any forward-looking statement, whether as a result of new information, future developments, or otherwise, except as may be required by any applicable securities laws. You should not place undue reliance on forward-looking statements, which speak only as of the date they are made.
Investor Relations
Willa McManmon
ir@ingrammicro.com
Media
Lisa Zwick
lisa.zwick@ingrammicro.com