Unified communications (UC) leads to more productivity, which makes
it a great way to expand sales, especially as tight economic conditions
cause organizations of all sizes to look for new efficiencies. With
UC, workers gain the benefits of anywhere, anytime communications
so they can be productive wherever they happen to be, with whatever
device they are using at the moment.
At the same time that companies are placing new-found emphasis on
efficiencies, UC is moving out of its early adopter phase into the
mainstream market. In fact, that market is set to grow to $30 billion
by 2010, according to estimates by Cisco Systems and industry analysts.
That trend, coupled with UC's proven ability to deliver a strong ROI
with measurable cost savings and productivity gains, means the time
is ripe for solution providers to introduce or expand their UC practices.
Anywhere, Anytime Communications
UC integrates multiple IP-based communications, including voice over
IP (VoIP), e-mail, instant messaging, streaming video, web conferencing
and wireless communications. With UC, workers can choose different
communications methods for reaching partners and peers even before
initiating contact, which ultimately improves the efficiency of their
interactions with others. In addition, a comprehensive UC platform
can help customers integrate multiple communications streams into
a single environment that is more manageable and reliable.
The adoption of UC also creates challenges for business customers.
How can managing multiple IP-based communications help improve response
times to meet customer needs and increase employee productivity? How
do business customers manage and prioritize multiple communication
streams on the same network without incurring voice quality and network
performance problems? Customers are seeking answers and are looking
to solution providers for their expertise in designing, building and
managing UC systems.
"Solution providers are earning $2.20 in services revenue
for every $1 in unified communications products they sell."
2008 VARBusiness Profitability Study |
A Win-Win Solution
As a solution provider with clients who are currently grappling with
unwieldy communication networks, you can tap into the rapidly growing
UC market through an ecosystem of Ingram Micro. With Ingram Micro's
UC partners, such as 3Com, Castelle, Cisco, Dialogic, Jabra/GN Netcom,
IBM, MultiTech Systems, Nokia and Nortel, you can meet your customers'
demands for UC systems that streamline and simplify communications.
You can also take advantage of the Ingram Micro convergence help desk
to create a custom-fit UC solution for your clients.
