Justin Crotty
Vice President, Services Division
Ingram Micro North America

Samuel Johnson, author of the eighteenth-century masterwork A Dictionary of the English Language, once said, "The process is the reality." Modern service providers would likely agree. Without airtight processes, service-delivery businesses open themselves up to a host of problems, from inefficiency to profit leakage to shaky customer satisfaction. What's more, broken or inadequate processes inhibit growth by making it difficult to manage higher volume and more complex projects.

In this issue's cover story, "Delivering Quality Services", you'll hear from four service providers who have identified pain points in their processes and taken steps to overcome them:

You'll also find out how Ingram Micro can support you in developing and enhancing your service-delivery processes. Through our Services Division and Ingram Micro Seismic managedservices portfolio, we provide everything you need -- from hosted third-party PSA software to training, best practices and peer networking opportunities -- to achieve efficiency without investing heavily in staff or technology.

If you're an Ingram Micro customer and have additional questions about process improvement, or about the resources that are available to you, please contact us at (800) 705-7057 or services@ingrammicro.com. Together, we'll make sure your company's process is the best reality it can be.