| Credit is top of mind at most solution providers:
After all, without access to lines of credit, your customers can't implement
IT solutions; you're unable to purchase the hardware and software they
need; and some clients are taking a long time to pay off their balances
in full.
Local bankers have visited some solution providers, going to great lengths
to reassure their VAR clients about ready access to cash and secure deposits.
And many community banks and credit unions, which steered clear of the
subprime mortgage debacle, are trying to lure new clients to their saving,
checking and loan offerings. Smaller solution providers can find a valuable
ally in their local SMB bank, if they are armed with full business documentation.
But other channel companies have seen deals cancelled or postponed because
of a customer's inability to secure financing or have seen their own lines
of credit dry up. VARs may find it tough to approach banks, many of which
have little knowledge of this industry. And, much as managed services
have proved a revenue boon, explaining a service that doesn't come out
of a box can make bank financing frustrating.
There is, however, hope for you and your customers -- and it is not a
giant bailout by taxpayers or the government. Rather, the good news comes
from the way that large, financially secure and channel-savvy distributors
such as Ingram Micro have stepped into the breach by beefing up their
already extensive financial services. Sound business strategies have enabled
some distributors to deliver strong financial performances, according
to the Global Technology Distribution Council's fifth annual Investors
Relations Conference in October 2008. Ingram Micro is sharing its financial
backbone with you and your fellow channel executives, and encouraging
you to offer leasing as an alternative to customers looking to buy hardware
and software.
"We continue to proactively look at our customers to increase lines.
At this point, we do not see any change (in credit policy). It's really
business as usual," said Kelly Carter, director of credit at Ingram
Micro, in an interview with CRN. "For companies that are healthy,
there is still plenty of credit out there. We encourage VARs to offer
a financing option to their end users if they are struggling to close
a deal because the end user doesn't have the funds available."
With leasing, you get paid immediately, removing the problem of customers
that are slow to pay in good times -- and even slower during down economies.
Your knowledge of your clients can help you figure out where they stand
financially, and how this option might meet their IT and budget needs,
she said.
Today ROI must be first or second on the checklist -- and the greater
the ROI, the greater the chance you'll win the deal. Many VARs report
that even healthy clients are unwilling to spend and some customers that
have never faced problems before have been turned down for loans. Working
with Ingram Micro's finance group, the stamp of "denied" may
quickly become "approved."
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