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Summer 2008
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Welcome to the Reseller Services Portal

Free online portal simplifies Cisco's SMARTnet quote-to-order process

Would you like the ability to access, configure, quote and order Cisco SMARTnet on one easy-to-use site? Now you've got it, thanks to Ingram Micro's exclusive Reseller Services Portal (RSP).

This free online tool greatly simplifies the Cisco SMARTnet quote-to-order process by consolidating Cisco quoting and ordering into an intuitive online portal. Cisco tools SMS3, SCC and Service Look Up Utility, as well as your Ingram-Microspecific pricing, are all integrated in the RSP -- yours to take advantage of 24/7, at your convenience.

In addition to this new and innovative Cisco-specific functionality, the RSP offers multiple opportunities to help you build and manage a predictable, recurring services annuity business.

Try the RSP Today
  • Streamlined Cisco SMARTnet quote-toorder process
  • Centralized servicecontract registration
  • Service-contract renewal tracking system
  • Technology refresh opportunities
  • E-mail notification prior to contract expiration

Register Service Contracts
Contracts purchased from Ingram Micro for ADTRAN, Fujitsu, HP and Lenovo can be registered on one site, in a single, consistent format. This eliminates the hassle of registering on multiple manufacturer sites. Completed records are automatically sent to manufacturers for verification, resulting in immediate service deployment for your customers. When you register service contracts, you create a renewal opportunity.

View and Renew Service Contracts
You can tap into the RSP's powerful database capabilities to determine when your customers' contracts are set to expire, and then contact them for renewals. The RSP houses the details you need to sell a renewal, including hardware asset, service-contract number, end-client data and recommended renewal SKUs. Opt-in to receive automatic e-mail notification 30, 60, 90 or 120 days prior to contract expiration. Available for ADTRAN, Cisco Systems, Fujitsu, Kodak, HP, IBM and Lenovo.

Order Smart
The RSP's Service Look Up Utility for ADTRAN and Cisco SMARTnet allow you to enter hardware part numbers and view a list of compatible service contracts. This saves time and ensures you're ordering the right service plan for your customers.

Generate Actionable Sales Leads
The RSP allows you to identify hardware you've installed at customer locations without a service contract -- use the RSP to determine which products still require a service contract and sell an uplift.

Boost Hardware Sales
By cataloging hardware installed at customers' sites, the RSP enables you to identity technology that needs to be upgraded or refreshed.

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Getting Up to Speed
To help you master the RSP, Ingram Micro offers biweekly training sessions. Upcoming webinars are scheduled for Dec. 5 and 12 at 10 a.m. Pacific time. To register and receive your password, visit www.ingrammicro.com/resellerservicesportal. Or call (866) 490-1304 or e-mail servicenow@ingrammicro.com to request a password today.

 

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