The User Name and Password You Entered is Incorrect

	Get User Name and Password
	Forgot Password
	Browser Support

Try Again

If you have a current User Name and Password and cannot log in, check these items before you contact Electronic Commerce Support (ECS):

• New User Names and Passwords require a two-day waiting period to be valid.
• Five failed login attempts will temporarily lock your account. To unlock
  your account, ask your Administrator to contact ECS.
• If you are a reseller outside the United States select the appropriate country site.
  

Get User Name And Password

If you are an Ingram Micro reseller or manufacturer and need a User Name and Password, contact:

ECS
(800) 616-4665 (option 1, option 2)
Monday through Friday
8 a.m. to 8 p.m., Eastern time

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Forgot Password

Users with a current account and security questions on file from a previous login, can reset the password.

Users who have not answered the security questions should contact their company's administrator.

reset password

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Browser Support

For best results, set your screen at 1024 x 768 resolution and verify that your page orientation is Landscape.

Browser problems can typically be solved by upgrading to one of the supported browser/platform combinations described below.

To access ingrammicro.com using Windows 2000 or Windows XP, we recommend a full-release version of the following JavaScript-enabled browsers:

• Microsoft Internet Explorer 6 and 7
• Mozilla Firefox 1.5 and 2.0

To access ingrammicro.com using Mac OS 10.4.8, we recommend a full-release version of the following JavaScript-enabled browsers:

• Microsoft Internet Explorer 5.x
• Apple Safari 2.0.4 (v419.3) and above

NOTE: Version upgrades are available from Microsoft or Mozilla.

New Browsers
Although we have made every effort to support the most common browser/platform combinations in use by our customers, new (including beta) browser versions may not be fully tested with our site.

E-mail
To send e-mail using the links on our Web site, you need to define the e-mail settings for your browser.

• In Internet Explorer, go to the Tools menu and click Internet Options. Click the Programs tab, and specify your default e-mail program.
• In Navigator, go to the Edit menu and click Preferences to enter your e-mail identity information.

Contacts
If you have questions regarding our web site or require assistance upgrading your browsers, please call Electronic Commerce Support at (800) 616-4665.

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