Cisco Services
Create a customer-boomerang effect by adding Cisco's SMARTnet to each product
and increase your opportunity for return product business. SMARTnet drives customer
satisfaction and it's inevitable that happy customers come flying back. Ingram
Micro offers dedicated Cisco service specialists to assist you.
 Services
team contacts
Programs and Promotions
Learn and Earn Cash Rewards | Accelerate Program
Accelerate continues to give away cash gift cards in our Campaign Period
II promotion (Dec. 1, 2008-March 8, 2009). The Cisco Services Accelerate Program
is a training and incentives program designed to help registered Cisco channel
partners increase services bookings and business value.
Three levels of online training modules, fundamental, intermediate and advanced,
are currently offered. Complete your training or sign up your sales staff before
March 9, 2009 and you could qualify for a cash gift card, from $50 to $400 for
participants and $1000 for the top five owners/managers.
For more information about the Accelerate Program, visit cisco.com.
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Training
Selling Cisco Services can help you:
- Enhance cash flow and margins
- Penetrate new markets
- Improve your competitive advantage
- Increase customer retention
- Expand your relationship with your customer
Use these guides and resources to assist you in selling Cisco services, resulting
in more sales and higher margins:
Making the First Sale
Get an overview of the services market, Cisco Services, sales best-practices
and objection-handling tailored to selling in the SMB market space:
quick
reference guide
sales
guide -- making the first sale
Renewals -- Selling Cisco Service Contract Renewals
Learn about service contract renewals, the services market, Cisco Services,
sales best practices and objection handling tailored to selling in the SMB market
space:
quick
reference guide
sales
guide -- selling Cisco Service contract renewals
Multiyear -- Selling Multiyear Services Agreements
Learn how to boost revenues, increase margins and build long-term customer loyalty
through sales of multiyear Cisco service agreements:
quick
reference guide
sales
guide -- selling multiyear service agreements
Uncovered Equipment
Learn how covering your uncovered equipment leads to customer satisfaction and
loyalty while increasing your profitability:
quick
reference guide
sales
guide: selling service on uncovered equipment
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Tools
Live Demo | Learn Cisco's New Online Quoting Process for Ordering Cisco
SMARTnet Services
View a WebEx session that discusses Cisco's new online quoting process for
ordering Cisco SMARTnet services. If you have an internet connection, you
can easily view this 50-minute presentation at your leisure. Like a DVD, you can pause,
rewind or fast forward as needed.
get
started with Cisco SMS3 training (use Ingram9 as your password)
If you are having problems with the link or your browser will not take you to
the presentation, download the workaround
instructions.
If you have any questions after watching this recording, call the Ingram Micro
Cisco SMARTnet Team at (800) 456-8000, ext 76471, option 2.
Take the self-paced SMS3 Training
open
training demo
SCC Renewal Quoting Tool
SCC
Renewal question and answer
SCC
Renewal quick reference guide
The SCC New Quoting tool for indirect resellers provides key features and benefits
designed to increase the overall effectiveness of your service business.
| Feature |
Benefit |
| Create a new quote |
- Elimination of token and shell administration
- Auto-registration -- up to 100% registration rate
- Same-day contract entitlement
- Service validations done prior to order
- Co-term pricing and multiyear discounts are automatically calculated
|
| Add products to existing contract (ATE) |
Adding to an existing contract rather than creating
a new quote reduces the number of contracts generated and simplifies contract
management |
| Generate a renewal quote |
Create a renewal quote with only a few mouse
clicks |
| Advanced product cut and paste |
Cut and paste a large number of serial numbers
or product IDs from a spreadsheet directly to a text field while creating
a new or ATE quote -- no need to cut and paste records individually |
| Pick list of customer addresses |
Select appropriate end-user information from
a drop-down list during the quoting process -- this eliminates the need
to enter the end-user information manually |
| Quote Manager filter and search enhancements |
New Quote Manager filters provide a more effective
way for partners to search for and manage quotes |
Enhancements to SCC for Indirect Resellers and Distributors
Beginning June 1, 2008, Cisco will update your current service management tool
-- SCC for Indirect Resellers and Distributors.
view
e-mail for more info
Quoting and Pricing on SMARTnet Services
Renew expiring services contracts, sell new services on uncovered assets, register
new products and support technology refresh opportunities with Ingram Micro's
Reseller Services Portal (RSP). Free to resellers, the RSP includes services
data from Cisco, HP, IBM, Lenovo, Fujitsu, Array Networks and more.
Key features and benefits:
- Increase SMARTnet services revenue
- Free user-friendly web tool open to all Ingram Micro resellers
- Ease of use
- Real-time pricing
- Automatic e-mail notifications 30, 60 and 90 days prior to expiration on
service contracts
- Manage end-user customers more efficiently
- Visibility to all Cisco opportunities
For more information on Cisco Online Quoting and Reseller Services Portal,
visit www.ingrammicro.com/resellerservicesportal
and join a monthly WebEx training. For more information, contact Frances Killen
at frances.killen@ingrammicro.com.
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Cisco Services for SMB
quick
reference
Smart Care Service
Comprehensive network-wide service that combines technical support with proactive
monitoring, assessments and remote repairs to keep networks secure and running
optimally.
SMARTnet Service
An award-winning technical support service that offers direct, anytime access
to Cisco engineers and an extensive range of technical resources, SMARTnet delivers
rapid issue resolution, flexible device-by-device coverage, and premium service
options to help maximize operational efficiency.
Smart Foundation Service
Formerly Cisco SMB Support Assistant, Cisco Smart Foundation Service is an entry-level
technical support service that provides the support that small businesses need
to help them maintain network reliability and minimize disruption to business.
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