The User Name and Password You Entered is Incorrect
If you have a current user name and password, and cannot log in, check these
items before you contact Electronic Commerce Support (ECS):
- New user names and passwords require a two-day waiting period to be valid.
- Five failed login attempts will temporarily lock your account. To unlock
your account, ask your administrator to contact ECS.
- If you're a reseller outside the United States, select the appropriate country
Get User Name and Password
If you're an Ingram Micro reseller or manufacturer and need a user name and
(800) 616-4665 (option 1, option 2)
Monday through Friday
8 a.m. to 8 p.m., Eastern time
Users with a current account and security questions on file from a previous
login can reset the password.
Users who have not answered the security questions should contact their company's
For best results, set your screen at 1024 x 768 resolution and verify that
your page orientation is landscape.
Browser problems can typically be solved by upgrading to one of the supported
browser/platform combinations described below.
To access ingrammicro.com using Windows 2000 or Windows XP, we recommend a
- Microsoft Internet Explorer 6 and 7
- Mozilla Firefox 1.5 and 2.0
To access ingrammicro.com using Mac OS 10.4.8, we recommend a full-release
- Microsoft Internet Explorer 5.x
- Apple Safari 2.0.4 (v419.3) and above
NOTE: Version upgrades are available from Microsoft
Although we have made every effort to support the most common browser/platform
combinations in use by our customers, new (including beta) browser versions
may not be fully tested with our site.
To send e-mail using the links on our web site, you need to define the e-mail
settings for your browser.
- In Internet Explorer, go to the tools menu and click internet options. Click
the programs tab and specify your default e-mail program.
- In Navigator, go to the edit menu and click preferences to enter your e-mail
If you have questions regarding our web site or require assistance upgrading
your browsers, call ECS at (800) 616-4665.
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