Letter from IMSN Business Development Manager, Brian Weaver
Letter Continued ...
The training sessions help your sales representatives effectively deliver the value proposition of IMSN to your clients. Several IMSN members have already hosted these training sessions and have found that, following the sessions, they experience larger, national project deployments along with expanded technical service solution scopes.
Although the IMSN delivers additional service business opportunities, the greatest revenue potential lies in winning sales that otherwise would not be winnable.
In addition, your project deployment team can develop a per-site or per-workstation fixed pricing model for these large opportunities, ensuring a known budget for both the end client and the IMSN lead partner. This activity has contributed to a high volume of current and pending IMSN projects in 2007.
Finally, the IMSN team is working on increasing media exposure for members on projects and large rollout deployments. Our goal is to provide yet another opportunity for you to gain exposure within the IMSN community, as well as exposure in major market publications.
If you are interested in conducting a sales training session with your team, please e-mail me with your request.
Background: Brian Weaver joined Ingram Micro in November 2006. He came to us with more than 15 years of experience in business development and client relationship management. He has worked at Fortune 1000, midsize and small businesses, and has built a successful VAR network/reseller relationship for a software developer. His long-term successes include meeting new business growth objectives in IT services.
Goals: Brian joined our team with the task of growing business volume and expanding high-end deployment and technical work through the IMSN. He strives to increase activity with existing members and bring new large-volume members into the IMSN. And as Ingram Micro's services linecard continues to grow, he will focus on levearging the IMSN to compliment that linecard.
Channel Insider, June 27, 2007
by Jessica Davis One of the most recognized names in the IT industry has joined with one of the biggest names in the IT channel to bring search capabilities to companies large and small.
A deal between Ingram Micro, of Santa Ana, Calif., and Google, of Mountain View, Calif., to distribute the latter's enterprise and SMB (small and midsize business) search appliances signals a desire by Google to expand its fledgling channel program. read complete article
Computer Reseller News, June 25, 2007 by Jennifer Lawinski, CRN
Ingram Micro has added several new components to its Seismic Virtual Services Warehouse offering including remote backup and restore capabilities and print managed services.
The Ingram Micro Seismic online backup and restore service will allow resellers to package and resell the service integrated into their own managed services offerings. The Ingram Micro Seismic print monitoring and management service will allow VARs to manage and monitor customers' printers over the Internet. read complete article
The History: One of Denali Advanced Integration’s clients, a very large and very successful internet domain registrar, has eight data center locations throughout the United States and hosts dozens of internet applications.
The Project: The company needed to inventory all of their complete assets distributed across the eight data centers. Each of the data centers had strict security procedures, so each service partner was required to get security clearance for each of its technicians prior to scheduled on-site visits. During the on-site visits, security personnel accompanied the technicians at all times.
Service partners were provided with an inventory checklist to report all complete assets, as well as where the assets were located and the asset tag, serial and model numbers. The inventory took between three and eight hours to complete.
The Success: Each location’s inventory checklist was completed to the satisfaction of the client and Denali Advanced Integration.
Win $100 Submit a Winner
Share your success with the IMSN and you could win a $100 credit memo -- and get some free publicity for your company across the Ingram Micro community.
New Member Call
If you’re new to the IMSN, hopefully you’ve already had a chance to participate in one of our new
member calls, which explain the ins and outs of doing business through
the network. If not, please contact Elena Kingston at (714) 382-4572 so we can add you to our next call.
New Member WebEx Training
Thursday, Aug. 9, 2007
10 a.m. Pacific,1 p.m. Eastern
Next month, we will be hosting our very first new member webinar, which will provide you with the additional insight needed to leverage the IMSN and expand your business. This half-hour training will feature:
IMSN member tools and resources
Best practices for making the most of your membership within your organization
Tips to increase profitability and customer value using complimentary Ingram Micro services
An open forum for members to discuss existing projects and share experiences
For additional questions, please contact Elena Kingston at (714) 382-4572.
We look forward to seeing you.
New Tools and Resources Section Online
Available now on the Ingram Micro Services Division web site -- and coming soon to IMOnsite -- you can find tools and resources designed exclusively for IMSN members.
The following categories contain customizable tools that can help you properly position the benefits of the IMSN to both your employees and your customers:
As more tools become available, IMSN members will be notified. If you have any suggestions for specific tools or resources, please e-mail resellerservices@ingrammicro.com.
Join us on the second Tuesday of each month to receive IMSN and IMOnsite updates. You can also share best practices, hear from a valued manufacturer sponsor, ask questions and more.
Members of the IMSN team, as well as a Services Advisory Council member, sit in on every call. Don't miss this opportunity to learn how you and your company can utilize the network most effectively.
Conference-call requests are sent out a few days prior to each call, so look for the invite in your inbox and join us.
If you have topic suggestions and/or feedback, please call Patti Chenard at (714) 382-4896 or e-mail patti.chenard@ingrammicro.com.
Make sure your sales structure is designed for success.
Ingram Micro Channel Advisor Article, Spring 2007
by Tiffani Bova
Increasingly, your customers are seeking complete and proven IT solutions that can help them address complex business requirements, gain competitive advantage or improve upon operational efficiencies. And they expect your company -- and particularly your salespeople -- to exhibit sufficient business acumen and industry knowledge to customize a solution to fit their specific needs.
Since your salespeople are the first, and sometimes the only, line of contact with your customers, they have the ability to positively or negatively affect your overall customer satisfaction and image in the marketplace. Your long-term success rests largely on the effectiveness of your sales force, the individual sales representatives and their competencies, and the organizational structure supporting your go-tomarket activities. read complete article
June IMSN
Benchmark Results Are In Service 800, which provides measured results for field service (break/fix) and tech support, ranks IMSN with the best in its class, alongside such industry leaders as Brother, Fujitsu Computer Products, IBM and Xerox.
IMSN members perform above the normal standard in all areas where we are benchmarked. Evaluated areas include response time, technician ability, professionalism, communication and overall opinion.
Join Paul Dippell, noted managed services expert and CEO of Service Leadership, for a unique full-day workshop on building, selling and running a managed services business model.
NOW HIRING?Check Out Ingram Micro's IT Staffing Solutions Ingram Micro IT Staffing Solutions are more cost-effective than a headhunter and easier to use than a job search engine. Simply provide:
Your location
Job description or skill-set requirements
Target annual or hourly pay rate
We’ll handle the rest -- leaving you free to focus on your core business.
For more information about Ingram Micro IT Staffing Solutions, or to place a personnel request, call one of our IT staffing specialists at (800) 235-4128 or contact itstaffing@ingrammicro.com.
Identify where and how your company can make improvements
Get an outside perspective from peers and experts
Get to the next level
Then find out what Ingram Micro's Peer Connect Groups can do for your business. View our prerecorded webinar on the benefits, requirements and expectations of being a Peer Connect Group member. view webinar
Fujitsu and Kodak: Live on Reseller Services Portal (RSP)
IMSN members can now register service contracts for Fujitsu, and view Kodak services purchases on the RSP.
You can also find your renewal sales opportunities for service contracts from Cisco Systems, Fujitsu, HP, IBM and Lenovo by logging on to Ingram Micro's free Reseller Services Portal. log on now
Aug. 8 and 22, 2007: Reseller Services Portal Web Training
Participate in the biweekly Reseller Services Portal WebEx training at 10 a.m. Pacific time. register now
NEW Service Plans Now Available With Ingram Micro Product Protection Plans, you can service your customers' laptops, desktops, servers and peripherals with no manufacturer restrictions.
Offered at competitive prices, these plans increase your servicing opportunities and provide the best possible experience for your customers. You also have the opportunity to provide on-site service for your customers -- or choose to use the network of more than 2,000 authorized service providers.
Plan details:
Three-year term
Next-business-day service
On-site for desktops, servers and peripherals
Depot express for laptops and peripherals (less than $249 value)
Coverage begins on day 31
Surge protection included
No deductibles or additional charges
Ingram Micro Product Protection Plans are designed for new hardware purchases and must be attached within 10 business days of product purchase. White-box plans are also available.
For more information, contact your Ingram Micro sales representative at (800) 705-7057, or e-mail Fran Killen at frances.killen@ingrammicro.com.
Get Rid of Outdated Equipment; Trade Up to New Technology
IM Outlet Trade-up Program
Enhance your services offering -- provide an effective method for your customers to dispose of outdated IT equipment.
Through the IM Outlet Trade-up program, you can trade in qualifying equipment and trade up to newer technology at a discounted price. current promotions
Cisco Systems NOW AVAILABLE:Lease Demo/Lab Equipment from Cisco Capital Cisco understands how important it is to have access to not-for-resale (NFR) equipment for use at your own office and for customer demonstrations. Not only does Cisco offer this equipment at a deeply discounted price to qualified/certified partners, but Cisco Capital offers special financing to ensure it is easily attainable. get more information on Cisco Capital
Fujitsu New Color Duplex Network Scanner Increases Productivity, Decreases Costs Sharing documents is easier than ever with Fujitsu's new fi-6000NS scanner. This true turnkey solution is ideal for sharing documents in today’s multilocation, global environment.
The fi-6000NS is one of the first scanners to combine the intuitive, easy installation of a desktop scanner with the productivity of a network device. It’s a great alternative to fax machines and MFP devices which are costly to maintain and frequently consume valuable office space. It features a small footprint and easy-to-use, large touchscreen display. And it allows users to scan to e-mail, a network folder, a network fax or a searchable PDF. Add the Advance Exchange or ScanCare program to maximize productivity and uptime.
Kingston Technology Free Configuration with Server Memory Purchase
When you use Ingram Micro's Configuration Center to add Kingston memory to your server system orders, Kingston will pick up the configuration tab. Just add SKU H64787 to the order, and we’ll cover the memory installation configuration fee -- more than a $50 value.
Contact Jim Groski, Kingston market development specialist at (800) 456-8000, ext. 67411, for details.
McAfee Save 60%, Earn $1,000 McAfee’s Total Protection for Enterprise Competitive Upgrade Promotion offers a limited-time opportunity to save up to 60% when you replace a competing product with one of the McAfee SKUs listed here.
(SKUs J85607, J85608, J85609, J85610)
In addition, from May 15 to June 30, 2007, any competitive displacement deal purchased through Ingram Micro can receive a credit memo rebate worth up to $1,000 and a $500 SPIF:
With McAfee Total Protection for Enterprise, you can implement proactive antivirus, antispyware, antispam and intrusion prevention across your customer’s critical endpoints. For more information, call the McAfee Hotline at (800) 456-6783, ext 65148.
Sony Provide Total Solutions with Sony's Authorized Service Program
Today’s corporate customers want more than a computer -- they want service. When you become an Authorized Service Provider through Sony’s unique certification program, you can offer your business customers unmatched support for Sony VAIO products. You can also earn competitive reimbursements for servicing Sony VAIO notebooks.
(SKUs 821588, 821593, 821580, 821595)
For more information on this program or to request an application, e-mail the Sony Field Service Administration at vaio.b2b.req@am.sony.com or call (858) 942-1382 and ask for Tom.
