Cisco Services
Services for SMB Customers
Realize the full potential of your customers network investment with the right
type and level of service for their business.Cisco services for SMB customers
are designed to support network technologies from secure data connectivity to
more advanced applications, such as unified communications and wireless. This
portfolio of services includes a range of delivery options that take into consideration
your customers' preferences and needs. Service delivery options include responsive,
proactive or fully managed service; device- or network-level coverage; two-hour,
four-hour or next business day (NBD) advance hardware replacement; and offerings
that correspond to the importance of your network to your business.
SMARTnet Services
An award-winning technical support service that offers direct, anytime
access to Cisco engineers and an extensive range of technical resources, SMARTnet
delivers rapid issue resolution, flexible device-by-device coverage and premium
service options to help maximize operational efficiency.
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Smart Care Service
Comprehensive network-wide service that combines technical support with proactive
monitoring, assessments and remote repairs to keep networks secure and running
optimally.
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details
Smart Foundation Service
Formerly Cisco SMB Support Assistant, Cisco Smart Foundation Service is an entry-level
technical support service that provides the support that small businesses need
to help them maintain network reliability and minimize disruption to business.
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Software Application Support Services
Cisco Software Application Services (SAS) and Software Application Services
plus Upgrades (SASU) maximize the value of application technology with around-the-clock
access to technical support and software upgrades and updates.
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Smart Care Service
Cisco Smart Care Service is a unique, powerful services platform that enables
Cisco Certified partners to build the next generation of personalized services
for their SMB and mid-market customers. With this innovative network services
platform, you can combine Cisco intellectual property, delivery infrastructure
and tools with your own value-added capabilities in a unique offering tailored
to your customers' needs.
Smart
Care At-A-Glance
Smart
Care Datasheet
Deciding to Offer Smart Care
Assessing whether Smart Care is right for your business, and if so
how it will be integrated into your current business model are critical decisions
you'll need to make. To help guide you, we have developed a five-phase, decision-making
process with resource and action recommendations.
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phases
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SMARTnet Webinars
Join Us for SMARTnet 101 or 201
Attend an upcoming SMARTnet 101 or 201 webinar for your chance to win
a $100 gift card. Everyone receives a $25 Cisco VISA gift card just for attending
a Cisco Reseller Services Portal training webinar.*
Training Opportunities Galore
Gain SMARTnet Knowledge – and you might also gain an easy $100
Attend any SMARTnet 101 or 201 webinar and be entered to win a $100 gift card.
One winner will be selected at random following each session.
SMARTnet 101: Learn How to Quote and Order Cisco Services
Topics include how to use the SCC Quoting Tool to create, modify, share, manage
and order service quotes.
Webinar Dates and Registration:
- March
4 at 2 p.m. EST (11 a.m. PST)
- April
8 at 2 p.m. EST (11 a.m. PST)
SMARTnet 201: Best Practices for Selling Cisco Services
Webinar Dates and Registration
*SMARTnet 101/201 Webinar Pre-requisite:
You must have a Cisco Connection Online (CCO) User ID. Create
one now.
Everyone who attends a Cisco Reseller Services Portal (RSP) webinar will score
a $25 Cisco VISA gift card.*
Learn how easy it is to track and renew Cisco SMARtnet on Ingram Micro's exclusive
Reseller Services Portal. Attend any upcoming Cisco RSP webinar and they'll
send you a $25 gift card. *One per unique reseller while supplies last.
Webinar Dates and Registration
Register now.
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Benefit from a SMARTnet Webinar
Cisco SMARTnet can help your customers accelerate their business success and
protect their investment in Cisco hardware and Cisco OS Software with support
tailored to their business needs. Benefits of SMARTnet Services include:
- Increased return on investment
- Reduced cost of network ownership and operation
- Increased customer satisfaction
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- Cisco software support
- Productivity tools
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SMS3 Quoting Tool
Learn how to use the SCC Quoting Tool to create, modify, share, manage and order
service quotes based on the Enterprise services price list. Benefits include:
- Auto registration -- up to 100% registration rate
- Co-term pricing and multi-year discounts are automatically calculated
- Enables you to take control of the service quoting process
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- Productivity gains due to less administrative work and more streamlined
processes, freeing up your sales teams to focus on selling
- Same-day contract entitlement
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As a pre-requisite to attending one of the following sessions, you must have
a Cisco Connection Online (CCO) User ID. If you don't already have one, create
a login now . Select the "Login Name" section to choose your CCO User ID.
Remember your CCO ID and password, so you can access Cisco's online tools. New
trainings are added to the schedule monthly. For more information on Cisco Services,
contact your Ingram Micro sales representative at (800) 456-8000.
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current offerings
Training Opportunities
Attend an upcoming SMARTnet 101 or 201 webinar for your chance to win a
$100 American Express Gift Cheque. Everyone receives a $25 Cisco Visa gift card
just for attending a Cisco Reseller Services Portal training webinar.* For more
information on Cisco Services, contact the SMARTnet
Solution Team at (800) 456-8000, ext. 76471, Option 2.
view
webinar topics and schedules
* One per unique reseller while supplies last
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