Cisco Services

Services for SMB Customers Cisco Smart Care Service

SMARTnet Webinars SMARTnet Overview Cisco SMARTnet Services Webinars Training Opportunities Galore

Services for SMB Customers

Realize the full potential of your customers network investment with the right type and level of service for their business. Cisco services for SMB customers are designed to support network technologies from secure data connectivity to more advanced applications, such as unified communications and wireless. This portfolio of services includes a range of delivery options that take into consideration your customers' preferences and needs. Service delivery options include responsive, proactive or fully managed service; device- or network-level coverage; two-hour, four-hour or next business day (NBD) advance hardware replacement; and offerings that correspond to the importance of your network to your business.

Cisco Services for SMB Customers

Cisco SMARTnet Service
An award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources, SMARTnet delivers rapid issue resolution, flexible device-by-device coverage and premium service options to help maximize operational efficiency.

Cisco Smart Care Service
Comprehensive network-wide service that combines technical support with proactive monitoring, assessments and remote repairs to keep networks secure and running optimally.

Cisco Smart Foundation Service
Formerly Cisco SMB Support Assistant, Cisco Smart Foundation Service is an entry-level technical support service that provides the support that small businesses need to help them maintain network reliability and minimize disruption to business.

Cisco Software Application Support Services
Cisco Software Application Services (SAS) and Software Application Services plus Upgrades (SASU) maximize the value of application technology with around-the-clock access to technical support and software upgrades and updates.
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Cisco Smart Care Service

Cisco Smart Care Service is a unique, powerful services platform that enables Cisco Certified partners to build the next generation of personalized services for their SMB and mid-market customers. With this innovative network services platform, you can combine Cisco intellectual property, delivery infrastructure and tools with your own value-added capabilities in a unique offering tailored to your customers' needs.

Smart Care At-A-Glance 107K, PDF
Smart Care Datasheet 1.4 MB, PDF

Deciding to Offer Smart Care
Assessing whether Smart Care is right for your business, and if so how it will be integrated into your current business model are critical decisions you'll need to make. To help guide you, we have developed a five-phase, decision-making process with resource and action recommendations.
view phases 33K, Word

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Benefit from a SMARTnet Webinar

Cisco SMARTnet can help your customers accelerate their business success and protect their investment in Cisco hardware and Cisco OS Software with support tailored to their business needs.

Benefits of SMARTnet Services include:

• Increased return on investment
• Reduced cost of network ownership and operation
• Increased customer satisfaction
• Cisco software support
• Productivity tools

Ingram Micro Is Here to Help
To help you understand how to quote and order Cisco SMARTnet Services, Ingram Micro is offering a webinar series.

SMS3 Quoting Tool
Learn how to use the SCC Quoting Tool to create, modify, share, manage and order service quotes based on the Enterprise services price list.

Benefits:

• Auto registration -- up to 100% registration rate
• Co-term pricing and multi-year discounts are automatically calculated
• Enables you to take control of the service quoting process
• Productivity gains due to less administrative work and more streamlined processes, freeing up your sales teams to focus on selling
• Same-day contract entitlement

Cisco SMARTnet Services Webinars

As a pre-requisite to attending one of the following sessions, you must have a Cisco Connection Online (CCO) User ID. If you don't already have one, create a login now . Select the "Login Name" section to choose your CCO User ID. Remember your CCO ID and password, so you can access Cisco's online tools. New trainings are added to the schedule monthly.

view current offerings

For more information on Cisco Services, contact your Ingram Micro sales representative at (800) 456-8000.

Training Opportunities Galore

Attend an upcoming SMARTnet 101 or 201 webinar for your chance to win a $100 American Express Gift Cheque. Everyone receives a $25 Cisco Visa gift card just for attending a Cisco Reseller Services Portal training webinar.*

For more information on Cisco Services, contact the SMARTnet Solution Team at (800) 456-8000, ext. 76471
Option 2.

* One per unique reseller while supplies last

view webinar topics and schedules

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