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Services for SMB Customers
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Services for SMB Customers

Realize the full potential of your customers network investment with the right type and level of service for their business.Cisco services for SMB customers are designed to support network technologies from secure data connectivity to more advanced applications, such as unified communications and wireless. This portfolio of services includes a range of delivery options that take into consideration your customers' preferences and needs. Service delivery options include responsive, proactive or fully managed service; device- or network-level coverage; two-hour, four-hour or next business day (NBD) advance hardware replacement; and offerings that correspond to the importance of your network to your business.

SMARTnet Services
An award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources, SMARTnet delivers rapid issue resolution, flexible device-by-device coverage and premium service options to help maximize operational efficiency.
more details

Smart Care Service
Comprehensive network-wide service that combines technical support with proactive monitoring, assessments and remote repairs to keep networks secure and running optimally.
more details

Smart Foundation Service
Formerly Cisco SMB Support Assistant, Cisco Smart Foundation Service is an entry-level technical support service that provides the support that small businesses need to help them maintain network reliability and minimize disruption to business.
more details

Software Application Support Services
Cisco Software Application Services (SAS) and Software Application Services plus Upgrades (SASU) maximize the value of application technology with around-the-clock access to technical support and software upgrades and updates.
overview PDF
more details

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Smart Care Service

Cisco Smart Care Service is a unique, powerful services platform that enables Cisco Certified partners to build the next generation of personalized services for their SMB and mid-market customers. With this innovative network services platform, you can combine Cisco intellectual property, delivery infrastructure and tools with your own value-added capabilities in a unique offering tailored to your customers' needs.
Smart Care At-A-Glance 107K, PDF
Smart Care Datasheet 1.4 MB, PDF

Deciding to Offer Smart Care
Assessing whether Smart Care is right for your business, and if so how it will be integrated into your current business model are critical decisions you'll need to make. To help guide you, we have developed a five-phase, decision-making process with resource and action recommendations.
view phases 33K, Word

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SMARTnet Webinars

Join Us for SMARTnet 101 or 201
Attend an upcoming SMARTnet 101 or 201 webinar for your chance to win a $100 gift card. Everyone receives a $25 Cisco VISA gift card just for attending a Cisco Reseller Services Portal training webinar.*

Training Opportunities Galore
Gain SMARTnet Knowledge – and you might also gain an easy $100
Attend any SMARTnet 101 or 201 webinar and be entered to win a $100 gift card. One winner will be selected at random following each session.

SMARTnet 101: Learn How to Quote and Order Cisco Services
Topics include how to use the SCC Quoting Tool to create, modify, share, manage and order service quotes.

Webinar Dates and Registration:

  • March 4 at 2 p.m. EST (11 a.m. PST)
  • April 8 at 2 p.m. EST (11 a.m. PST)

SMARTnet 201: Best Practices for Selling Cisco Services

Webinar Dates and Registration

*SMARTnet 101/201 Webinar Pre-requisite:
You must have a Cisco Connection Online (CCO) User ID. Create one now.

Everyone who attends a Cisco Reseller Services Portal (RSP) webinar will score a $25 Cisco VISA gift card.*

Learn how easy it is to track and renew Cisco SMARtnet on Ingram Micro's exclusive Reseller Services Portal. Attend any upcoming Cisco RSP webinar and they'll send you a $25 gift card. *One per unique reseller while supplies last.

Webinar Dates and Registration

Register now.

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Benefit from a SMARTnet Webinar
Cisco SMARTnet can help your customers accelerate their business success and protect their investment in Cisco hardware and Cisco OS Software with support tailored to their business needs. Benefits of SMARTnet Services include:

  • Increased return on investment
  • Reduced cost of network ownership and operation
  • Increased customer satisfaction
  • Cisco software support
  • Productivity tools

SMS3 Quoting Tool
Learn how to use the SCC Quoting Tool to create, modify, share, manage and order service quotes based on the Enterprise services price list. Benefits include:

  • Auto registration -- up to 100% registration rate
  • Co-term pricing and multi-year discounts are automatically calculated
  • Enables you to take control of the service quoting process
  • Productivity gains due to less administrative work and more streamlined processes, freeing up your sales teams to focus on selling
  • Same-day contract entitlement

As a pre-requisite to attending one of the following sessions, you must have a Cisco Connection Online (CCO) User ID. If you don't already have one, create a login now . Select the "Login Name" section to choose your CCO User ID. Remember your CCO ID and password, so you can access Cisco's online tools. New trainings are added to the schedule monthly. For more information on Cisco Services, contact your Ingram Micro sales representative at (800) 456-8000.
view current offerings

Training Opportunities
Attend an upcoming SMARTnet 101 or 201 webinar for your chance to win a $100 American Express Gift Cheque. Everyone receives a $25 Cisco Visa gift card just for attending a Cisco Reseller Services Portal training webinar.* For more information on Cisco Services, contact the SMARTnet Solution Team at (800) 456-8000, ext. 76471, Option 2.
view webinar topics and schedules

* One per unique reseller while supplies last

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