Services
Taking Services to Market: Options for You and Your Customers
Build a robust services practice. Strengthen the services you sell under your
own brand or the Cisco brand. Add depth and breadth to your portfolio. With
Cisco Services, partners have access to Cisco technology experts, award-winning
Web-based support tools, software support and updates, Cisco industry leadership
and more.
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Turn Your Inbox Into An ATM--Auto Quotes from Ingram Micro and Cisco
Auto Quote delivers easy money to you and ensures service coverage for your customer. Ingram Micro's Reseller Services Portal (RSP) now generates Cisco SMARTnet quotes for renewal and unattached opportunities and sends them to your inbox, making it easy to renew and attach SMARTnet contracts. SMARTnet quotes can be generated for contracts expiring in a 90-day period as well as for unattached products purchased over the past six months (sent monthly).
The Auto Quote email helps you reach out to customers to close more SMARTnet sales. It also provides all the information necessary for you to immediately renew and attach a SMARTnet contract on behalf of your customer. The Auto Quote email includes an approval and validated Cisco Quote number, making it fast and easy to transact service sales.
Benefits:
- Never miss a SMARTnet renewal or attach opportunity
- Cost removed from generating quotes and managing service contract opportunities
- Increase Cisco SMARTnet renewal and attach rates
- Receive proactive, preapproved and validated Cisco quotes
- Decreases time-to-close ratios
- Easily transact SMARTnet contracts
Fast, Easy, Auto Quote
Take advantage of this free, fast and easy opportunity to grow your Cisco SMARTnet renewal and attach sales. For details, contact us at (866) 490-1304 or servicenow@ingrammicro.com. Ask about Auto Quote.
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Products
Cisco Collaborative Professional Services
Providing assets for building new capabilities to profitably expand your practice.
Cisco Collaborative Professional Services (CPS) are designed to provide qualified Cisco channel partners assets that can be used for building a range of new services to profitably expand their professional services practice. It provides partners with access to Cisco engineering expertise, Smart Services innovation, best practices and proprietary methodologies to cost-effectively develop and deliver high-value services for planning, designing and optimizing Cisco technologies for your customers.
CPS provides:
- Automation to embed Cisco's knowledge, experience and expertise into services that we sell directly to you to help you deliver professional or managed services to your customers
- Service delivery available through a scalable infrastructure so you can access CPS no matter where you are in the world
- Intellectual capital with smart capabilities to get you to market faster and help you deliver services more profitably and with less risk
Delivered by specialized partners with a strong professional services practice, CPS solutions enhance your business practice across a compelling portfolio that includes offers for:
- Routing and switching
- Security
- WLAN
- Unified communications
- Telepresence
- Data center
- Virtualization
Partner eligibility for CPS:
- Partners must (1) have a Cisco Gold, Silver or Premier Certification, and (2) have achieved an Advanced-level or Master-level specialization from Cisco in the technology to be ordered by the partner.
- Cisco may also require that the partner have a Cisco Authorized Technology Provider (ATP) designation or other partner designations in order to meet the requirements for purchasing certain CPS offerings.
Learn more about Collaborative Professional Services at Partner Central.
Technical Services
Cisco Smart Care Service--A Collaborative Service
Cisco Smart Care Service with smart, proactive capabilities enables you to build powerful, personalized services. You can combine Cisco intellectual property, delivery infrastructure and tools with your own value-added capabilities in a unique offering tailored to your customers' needs.
Smart Care covers your customers' entire networks, so they can focus on their business. As their trusted advisor, you build unparalleled loyalty. And because Smart Care is embedded in your customers' networks, it's difficult for them to go to a competitor.
Smart Care also provides you with the opportunity to:
- Catch more sales opportunities. When you perform an Inventory and Discovery with Smart Care, you'll see that on average, 80% of your customers' networks are not covered by services and that 16% of the products need to be refreshed. So your next sale with your customer is right in front of you.
- Attract more customers by combining Cisco intellectual property, delivery infrastructure and tools with your own branded services. This creates a unique offering and price structure you can tailor to your customers’ needs.
- Grab higher margins, higher attach rates and recurring revenue because all devices are covered on one contract.
- Get proactive monitoring, near-time alerts and all the support you need to fix issues fast. Your customers get peace of mind knowing that their risk of downtime is greatly reduced and that they have a consistent, knowledgeable advisor watching over them.
 More info
To learn how you can boost your business with Smart Care, contact your Ingram Micro dedicated Smart Care specialist, Andrew Gates, at (800) 456-8000, ext. 66486.
Cisco SMARTnet Service
An award-winning technical support service that gives you direct, anytime access
to Cisco engineers and an extensive range of technical resources, SMARTnet Service
delivers rapid issue resolution, flexible device-by-device coverage, and premium
service options to help you maximize operational efficiency. More
info
Smart Call Home
Cisco Smart Call Home is an award-winning, embedded support feature available
on a broad range of Cisco products. Smart Call Home enabled devices continuously
perform proactive diagnostics on their own components to provide real-time alerts
and remediation advice when an issue is detected.
This proactive, support capability is provided at no additional cost when you
have an active SMARTnet Service contract for the designated products. Problems
can be identified before they affect your business. Spend less time troubleshooting,
experience a speedier resolution to network issues and gain higher network availability.
Cisco Smart Call Home offers:
- Visibility into your network through diagnostic reports on Smart Call Home
enabled devices
- Real-time trouble shooting, alerts and remediation advice
- Automatic generation of Cisco service requests to Cisco technical engineers
- Secure, reliable data transport
- Personalized web-based portal to review Call Home messages, detailed diagnostics,
recommendations and inventory
Smart Call Home is currently available only on selected Cisco products. More
info
Cisco Smart Foundation Service
Formerly called SMB Support Assistant, Cisco Smart Foundation Service is specifically
designed for small and medium-sized businesses, this service provides simplified,
cost-effective network support to help SMB customers ensure operational reliability
and protect technology investments on select SMB products. More
info
Cisco Application Support
Software Application Support (SAS), Software Application Support plus Upgrades
(SASU), and Unified Communications Essential Operate Service cost-effectively
provide timely, uninterrupted access to application software updates and extensive
technical support resources to help you keep your network available and secure.
More
info
Cisco Small Business Service & Support
Cisco offers an innovative portfolio of services and support resources to help
you and your partners sell, design and deploy solutions that build customer
loyalty.
View
Small Business Support Services At-A-Glance
More
info
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Technology-Specific Operate Services
Cisco SMARTnet Service for SBCS
An award-winning technical support service that gives you direct, anytime access
to Cisco engineers and an extensive range of technical resources, Cisco SMARTnet
Service delivers rapid issue resolution and complete, solutions-level technical
support for the Smart Business Communications System. More
info
Cisco TelePresence Essential Operate Service
Provides system-level, ongoing technical support to maintain the high performance
of Cisco TelePresence solutions. More
info
Cisco Unified Communications Operate Services
Simplify your customer's post-sales support and reduce their downtime with integrated,
systems-level support for Cisco Unified Communications deployments. More
info
Cisco Unified Computing Support and Warranty Services
Increase uptime, quickly resolve issues, and get the most from your unified
computing investment. More
info
Cisco Security IntelliShield Alert Manager Service
Provides a customizable, web-based threat and vulnerability alert service that
allows organizations to easily access timely, accurate and credible information
about potential vulnerabilities in their environment. More
info
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Cisco Services for IPS
Keep your Cisco Intrusion Prevention System (IPS) updated and effective against
ongoing security threats with a comprehensive service that includes around-the-clock
technical support, hardware replacement, software and signature file updates,
and dynamic global threat information. More
info
SMS3 Quoting Tool
Learn how to use the SCC Quoting Tool to create, modify, share, manage and order
service quotes based on the Enterprise services price list. Benefits include:
- Auto registration -- up to 100% registration rate
- Co-term pricing and multi-year discounts are automatically calculated
- Enables you to take control of the service quoting process
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- Productivity gains due to less administrative work and more streamlined
processes, freeing up your sales teams to focus on selling
- Same-day contract entitlement
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As a prerequisite to attending one of the above sessions, you must have a Cisco
Connection Online (CCO) User ID. If you don't already have one, create
a login now . Select the "Login Name" section to choose your CCO User ID.
Remember your CCO ID and password, so you can access Cisco's online tools.
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Join the Service Support Center Community
Providing a Next-Generation Support Experience
The Service Support Center community is targeted toward users of Cisco Service Tools, including Cisco Service Contract Center (Cisco SCC), SCC indirect resellers (SMS3), and Performance Metrics Central (PMC). Community members have access to a variety of regularly updated support articles, discussions, blogs and web-based training videos.
Join today
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Promotions/Programs
Cisco SMARTnet Three-for-Two Promotion
The Cisco Fast Track 2 program makes it easier for you to sell popular Cisco products. Now, for a limited time only, you can purchase three years of Cisco SMARTnet Service for the price of two years. Promotion ends on Jan. 28, 2012. Available now at Ingram Micro.
Cisco SMARTnet Service offers your customers fast, expert technical support, flexible hardware coverage and smart, personalized assistance to help you resolve critical network issues. This service reduces operating costs and protects important IT investments. Take this opportunity to add new revenue, strengthen relationships with your customers and provide a complete solution and peace of mind.
More info
View flier
View FAQ
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Cisco Accelerate Program
The Cisco Services Accelerate Program is a training and incentive program designed
to help you and your teams sell Cisco Services more effectively and grow your
business. The Cisco Services Accelerate Program:
- Offers easy-to-use, self-paced online training at no cost
- Provides a comprehensive range of learning topics
- Helps partners sell services effectively to SMB customers
- Rewards individuals for time investment with an opportunity to earn prizes
- Helps partners effectively position and sell Cisco Services
- Helps partner increase services bookings
- Can assist partners retain and satisfy customers
Register
today
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Smart Care Education Discount
To meet the growth and interest in Smart Care services for state and local
education institutions, the Cisco Smart Care program is pleased to announce
that a special discount has been approved and integrated into the program offering.
Specific price details must be acquired from Ingram Micro and are consistent
with other Cisco service discounts for this market segment. This promotion is
available for K-12 and higher education customers only.
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Pay for Performance Service Incentive Program
The Pay for Performance
Service Incentive Program offers qualifying Cisco 2-Tier Partners cash payments
for meeting service contract attach and renewal rate thresholds. You can access
metrics on attach rates and renewal rates by using Performance
Metrics Central, an online dashboard that gives you a centralized view of
your service metrics. More
info
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3% Financing Available on Cisco Multi-Year Service Contracts
In today's rapidly changing business environment, the proper level of service is critical to increasing the performance and extending the life of your Cisco technology solution.
Cisco Capital is making the acquisition of Cisco services more affordable than ever with an aggressive finance rate of 3%. This below-market rate is available on most subscription-based, multi-year service contracts. Customers can establish predictable, manageable payments by locking in multiple years of service at a low rate today. Offer valid through July 28, 2012.
More details
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Services NFR Program
Rewards resellers that have purchased products used for their labs, demos and
sales office infrastructure with a generous discount on the corresponding services.
Get a 70% discount on all Cisco services purchased for product purchased under
the NFR program. A corresponding NFR product deviation approval must be provided.
All Cisco SMARTnet products are eligible.
Registered partners and above are eligible. For more details, please contact
your Cisco CAM.
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Smart Care Service NFR Program
Purchase a Smart Care NFR contract today at 70% off the established Cisco price
to partners. Add a router and switch under an internal Smart Care contract and
you will have a Smart Care appliance in house for as low as $585.
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Partner Practice Builder
Optimize your business with Cisco Partner Practice Builder. More
info
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Cisco E-Consulting
for Partners
They're making E-Consulting work for you. Accelerate profitable growth by targeting
your strengths and improvement areas. Cisco E-Consulting for Partners resource
provides a detailed snapshot of your current performance. More
info
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Resources
Services Quoting and Ordering Services
Quoting and Ordering for Resellers and Distributors SCC for Indirect Resellers
and Distributors (SMS3) provides distributors and resellers with a streamlined
and globally consistent method to quote, order and register new and renewal
service contracts. Training
for SCC for Indirect Resellers and Distributors (SMS3).
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