We Know Services

Products Promotions/Programs

Resources

Taking Services to Market: Options for You and Your Customers

Build a robust services practice. Strengthen the services you sell under your own brand or the Cisco brand. Add depth and breadth to your portfolio. With Cisco Services, partners have access to Cisco technology experts, award-winning Web-based support tools, software support and updates, Cisco industry leadership and more.

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Products

Technical Services Technology-Specific Operate Services

Services Quoting and Ordering

Technical Services

Cisco Smart Care Service -- A Collaborative Service
An innovative new service offered by Cisco certified partners that combines network-wide technical support with proactive network monitoring, assessments and remote repairs for small and medium-sized businesses. more info

• Smart Care Partner At-A-Glance
• Deciding to Offer Smart Care -- To help guide you, we have developed a five-phase, decision-making process with resource and action recommendations. view phases 33K, Word

Cisco SMARTnet Service
An award-winning technical support service that gives you direct, anytime access to Cisco engineers and an extensive range of technical resources, SMARTnet Service delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help you maximize operational efficiency. more info

• Proactive diagnostics and real-time alerts on select devices with Smart Call Home
• SMARTnet Service At-A-Glance

Cisco Smart Foundation Service
Formerly called SMB Support Assistant, Cisco Smart Foundation Service is specifically designed for small and medium-sized businesses, this service provides simplified, cost-effective network support to help SMB customers ensure operational reliability and protect technology investments on select SMB products. more info

Cisco Application Support
Software Application Support (SAS), Software Application Support plus Upgrades (SASU), and Unified Communications Essential Operate Service cost-effectively provide timely, uninterrupted access to application software updates and extensive technical support resources to help you keep your network available and secure. more info

Cisco Small Business Service & Support
Cisco offers an innovative portfolio of services and support resources to help you and your partners sell, design and deploy solutions that build customer loyalty. more info

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Technology-Specific Operate Services

Cisco SMARTnet Service for SBCS
An award-winning technical support service that gives you direct, anytime access to Cisco engineers and an extensive range of technical resources, Cisco SMARTnet Service delivers rapid issue resolution and complete, solutions-level technical support for the Smart Business Communications System. more info

Cisco TelePresence Essential Operate Service
Provides system-level, ongoing technical support to maintain the high performance of Cisco TelePresence solutions. more info

Cisco Unified Communications Operate Services
Simplify your customer's post-sales support and reduce their downtime with integrated, systems-level support for Cisco Unified Communications deployments. more info

Cisco Unified Computing Support and Warranty Services
Increase uptime, quickly resolve issues, and get the most from your unified computing investment. more info

Cisco Security IntelliShield Alert Manager Service
Provides a customizable, web-based threat and vulnerability alert service that allows organizations to easily access timely, accurate and credible information about potential vulnerabilities in their environment. more info

Cisco Services for IPS
Keep your Cisco Intrusion Prevention System (IPS) updated and effective against ongoing security threats with a comprehensive service that includes around-the-clock technical support, hardware replacement, software and signature file updates, and dynamic global threat information. more info

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SMARTnet Webinars

Join Us for SMARTnet 101 or 201
Attend an upcoming SMARTnet 101 or 201 webinar for your chance to win a $100 gift card. Everyone receives a $25 Cisco VISA gift card just for attending a Cisco Reseller Services Portal training webinar. For more information on Cisco Services, contact the SMARTnet Solution Team at (800) 456-8000, ext. 76471, Option 2.*

SMARTnet 101: Learn How to Quote and Order Cisco Services
Topics include how to use the SCC Quoting Tool to create, modify, share, manage and order service quotes.

SMARTnet 201: Best Practices for Selling Cisco Services

*SMARTnet 101/201 Webinar Pre-requisite:
You must have a Cisco Connection Online (CCO) User ID. Create one now.

Cisco Reseller Services Portal (RSP) webinar

Learn how easy it is to track and renew Cisco SMARTnet on Ingram Micro's exclusive Reseller Services Portal. Attend any upcoming Cisco RSP webinar and they'll send you a $25 gift card. *One per unique reseller while supplies last.

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SMS3 Quoting Tool
Learn how to use the SCC Quoting Tool to create, modify, share, manage and order service quotes based on the Enterprise services price list. Benefits include:

Auto registration -- up to 100% registration rate Co-term pricing and multi-year discounts are automatically calculated Enables you to take control of the service quoting process

Productivity gains due to less administrative work and more streamlined processes, freeing up your sales teams to focus on selling Same-day contract entitlement

As a pre-requisite to attending one of the above sessions, you must have a Cisco Connection Online (CCO) User ID. If you don't already have one, create a login now . Select the "Login Name" section to choose your CCO User ID. Remember your CCO ID and password, so you can access Cisco's online tools.

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Promotions/Programs

Cisco Services Accelerate Program Pay for Performance Service Incentive Program Low Rate 4.25% Multi-Year Service Offer Services NFR Program

Smart Care Service NFR Program Partner Practice Builder Cisco E-Consulting for Partners

Cisco Services Accelerate Program

The Cisco Services Accelerate Program is a training and incentive program for registered Cisco channel partners. The program is designed to help you and your teams sell Cisco Services more effectively and grow your business. Begin reviewing the services topics today and challenge your knowledge with the Accelerate Program online quizzes for a chance to win cash prizes each quarter. Cash prizes of $100, $150 and $200 will be awarded every quarter. The more quizzes you take, the more cash prizes you can earn. more info

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Pay for Performance Service Incentive Program

The Pay for Performance Service Incentive Program offers qualifying Cisco 2-Tier Partners cash payments for meeting service contract attach and renewal rate thresholds. You can access metrics on attach rates and renewal rates by using Performance Metrics Central, an online dashboard that gives you a centralized view of your service metrics. more info

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Low Rate 4.25% Multi-Year Service Offer

Special Financing for Cisco Services - Below Market Rates on Cisco Multi-Year Service and Maintenance! Customers can lock in special below market rates on Cisco subscription based services and lock in pricing on multi-year service contracts.

• General Customer Leave Behind
• Partner Process and Cheat Sheet
• Offer Overview for Partners
• Offer Overview Slides for Partners
• Recording -- 10/1 Partner Training Session Regarding Education Policy Change and Sales Opportunity
• End-User Slides for Education Customers (use with your customer)

register now

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Services NFR Program

Rewards resellers that have purchased products used for their labs, demos and sales office infrastructure with a generous discount on the corresponding services. Get a 70% discount on all Cisco services purchased for product purchased under the NFR program. A corresponding NFR product deviation approval must be provided. All Cisco Smartnet products are eligible.

Registered partners and above are eligible. For more details, please contact your Cisco CAM.

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Smart Care Service NFR Program

Purchase a Smart Care NFR contract today at 70% off the established Cisco price to partners. Add a router and switch under an internal Smart Care contract and you will have a Smart Care appliance in house for as low as $585.

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Partner Practice Builder

Optimize your business with Cisco Partner Practice Builder. more info

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Cisco E-Consulting for Partners

They're making E-Consulting work for you. Accelerate profitable growth by targeting your strengths and improvement areas. Cisco E-Consulting for Partners resource provides a detailed snapshot of your current performance. more info

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Resources

Services Quoting and Ordering Services

Quoting and Ordering for Resellers and Distributors SCC for Indirect Resellers and Distributors (SMS3) provides distributors and resellers with a streamlined and globally consistent method to quote, order and register new and renewal service contracts. Training for SCC for Indirect Resellers and Distributors (SMS3).

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