We Know Services
Taking Services to Market: Options for You and Your Customers
Build a robust services practice. Strengthen the services you sell under your
own brand or the Cisco brand. Add depth and breadth to your portfolio. With
Cisco Services, partners have access to Cisco technology experts, award-winning
Web-based support tools, software support and updates, Cisco industry leadership
and more.
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Products
Technical Services
Cisco Smart Care Service -- A Collaborative Service
An innovative new service offered by Cisco certified partners that combines
network-wide technical support with proactive network monitoring, assessments
and remote repairs for small and medium-sized businesses. more
info
Cisco SMARTnet Service
An award-winning technical support service that gives you direct, anytime access
to Cisco engineers and an extensive range of technical resources, SMARTnet Service
delivers rapid issue resolution, flexible device-by-device coverage, and premium
service options to help you maximize operational efficiency. more
info
Cisco Smart Foundation Service
Formerly called SMB Support Assistant, Cisco Smart Foundation Service is specifically
designed for small and medium-sized businesses, this service provides simplified,
cost-effective network support to help SMB customers ensure operational reliability
and protect technology investments on select SMB products. more
info
Cisco Application Support
Software Application Support (SAS), Software Application Support plus Upgrades
(SASU), and Unified Communications Essential Operate Service cost-effectively
provide timely, uninterrupted access to application software updates and extensive
technical support resources to help you keep your network available and secure.
more
info
Cisco Small Business Service & Support
Cisco offers an innovative portfolio of services and support resources to help
you and your partners sell, design and deploy solutions that build customer
loyalty. more
info
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Technology-Specific Operate Services
Cisco SMARTnet Service for SBCS
An award-winning technical support service that gives you direct, anytime access
to Cisco engineers and an extensive range of technical resources, Cisco SMARTnet
Service delivers rapid issue resolution and complete, solutions-level technical
support for the Smart Business Communications System. more
info
Cisco TelePresence Essential Operate Service
Provides system-level, ongoing technical support to maintain the high performance
of Cisco TelePresence solutions. more
info
Cisco Unified Communications Operate Services
Simplify your customer's post-sales support and reduce their downtime with integrated,
systems-level support for Cisco Unified Communications deployments. more
info
Cisco Unified Computing Support and Warranty Services
Increase uptime, quickly resolve issues, and get the most from your unified
computing investment. more
info
Cisco Security IntelliShield Alert Manager Service
Provides a customizable, web-based threat and vulnerability alert service that
allows organizations to easily access timely, accurate and credible information
about potential vulnerabilities in their environment. more
info
Cisco Services for IPS
Keep your Cisco Intrusion Prevention System (IPS) updated and effective against
ongoing security threats with a comprehensive service that includes around-the-clock
technical support, hardware replacement, software and signature file updates,
and dynamic global threat information. more
info
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SMARTnet Webinars
Join Us for SMARTnet 101 or 201
Attend an upcoming SMARTnet 101 or 201 webinar for your chance to win
a $100 gift card. Everyone receives a $25 Cisco VISA gift card just for attending
a Cisco Reseller Services Portal training webinar. For more information on Cisco
Services, contact the SMARTnet Solution Team at (800) 456-8000, ext. 76471,
Option 2.*
SMARTnet 101: Learn How to Quote and Order Cisco Services
Topics include how to use the SCC Quoting Tool to create, modify, share, manage
and order service quotes.
SMARTnet 201: Best Practices for Selling Cisco Services
*SMARTnet 101/201 Webinar Pre-requisite:
You must have a Cisco Connection Online (CCO) User ID. Create
one now.
Cisco Reseller Services Portal (RSP) webinar
Learn how easy it is to track and renew Cisco SMARTnet on Ingram Micro's exclusive
Reseller Services Portal. Attend any upcoming Cisco RSP webinar and they'll
send you a $25 gift card. *One per unique reseller while supplies last.
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SMS3 Quoting Tool
Learn how to use the SCC Quoting Tool to create, modify, share, manage and order
service quotes based on the Enterprise services price list. Benefits include:
- Auto registration -- up to 100% registration rate
- Co-term pricing and multi-year discounts are automatically calculated
- Enables you to take control of the service quoting process
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- Productivity gains due to less administrative work and more streamlined
processes, freeing up your sales teams to focus on selling
- Same-day contract entitlement
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As a pre-requisite to attending one of the above sessions, you must have a
Cisco Connection Online (CCO) User ID. If you don't already have one, create
a login now . Select the "Login Name" section to choose your CCO User ID.
Remember your CCO ID and password, so you can access Cisco's online tools.
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Promotions/Programs
Cisco Services Accelerate Program
The Cisco Services Accelerate Program is a training and incentive program for
registered Cisco channel partners. The program is designed to help you and your
teams sell Cisco Services more effectively and grow your business. Begin reviewing
the services topics today and challenge your knowledge with the Accelerate Program
online quizzes for a chance to win cash prizes each quarter. Cash prizes of
$100, $150 and $200 will be awarded every quarter. The more quizzes
you take, the more cash prizes you can earn. more
info
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Pay for Performance Service Incentive Program
The Pay for Performance
Service Incentive Program offers qualifying Cisco 2-Tier Partners cash payments
for meeting service contract attach and renewal rate thresholds. You can access
metrics on attach rates and renewal rates by using Performance
Metrics Central, an online dashboard that gives you a centralized view of
your service metrics. more
info
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Low Rate 4.25% Multi-Year Service
Offer
Special Financing for Cisco Services - Below Market Rates on Cisco Multi-Year
Service and Maintenance! Customers can lock in special below market rates on
Cisco subscription based services and lock in pricing on multi-year service
contracts.
register
now
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Services NFR Program
Rewards resellers that have purchased products used for their labs, demos and
sales office infrastructure with a generous discount on the corresponding services.
Get a 70% discount on all Cisco services purchased for product purchased under
the NFR program. A corresponding NFR product deviation approval must be provided.
All Cisco Smartnet products are eligible.
Registered partners and above are eligible. For more details, please contact
your Cisco CAM.
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Smart Care Service NFR Program
Purchase a Smart Care NFR contract today at 70% off the established Cisco price
to partners. Add a router and switch under an internal Smart Care contract and
you will have a Smart Care appliance in house for as low as $585.
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Partner Practice Builder
Optimize your business with Cisco Partner Practice Builder. more
info
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Cisco E-Consulting
for Partners
They're making E-Consulting work for you. Accelerate profitable growth by targeting
your strengths and improvement areas. Cisco E-Consulting for Partners resource
provides a detailed snapshot of your current performance. more
info
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Resources
Services Quoting and Ordering Services
Quoting and Ordering for Resellers and Distributors SCC for Indirect Resellers
and Distributors (SMS3) provides distributors and resellers with a streamlined
and globally consistent method to quote, order and register new and renewal
service contracts. Training
for SCC for Indirect Resellers and Distributors (SMS3).
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