Professional Services Automation (PSA), Powered by Autotask
Seismic PSA comprises a variety of workflow automation components
that help keep your IT services business running efficiently.
Key Benefits:
- Employ a single, comprehensive package that allows you to manage
and scale all your managed services.
- Capture more billable time and increase revenues.
- Manage resources, people and projects more efficiently to lower
costs and improve productivity.
- Improve customer satisfaction and retention through high-quality
service delivery.
- Eliminate redundant tasks and improve efficiency by pinpointing
processes that need adjustments in real time.
Key Features:
- Service Desk: Automatically processes and tracks customer
service requests
- Technician Scheduling: Schedules and dispatches technicians
from a single calendar
- Automated Workflow: Manages alerts from Remote Monitoring
and Management (RMM) applications
- Time tracking: Tracks and monitors billable time and
expenses
- CRM: Tracks all sales in progress
- Project management: Provides a comprehensive view of
current project status
- Billing: Automates the project and service ticket billing
process
- Reporting and analytics: Generates real-time customized
or predesigned reports
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