Cisco Resources
Helping You Maximize Sales
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Ingram Micro Value-added Services
We Know Collaboration
Chris and Mike Know Collaboration
For many small businesses, the Cisco experience is all about the high performance
and advanced security of Cisco Catalyst switching solutions. Ingram Micro's
Chris
Crowell and Mike Brooks know best. They can tell you every detail about Cisco
Catalyst 2960 Series and Cisco Catalyst Express switching solutions. In fact,
our
whole team’s mission is to help your customers extend their service capabilities,
prepare their networks for future growth, lower operating expenses and implement
new services and capabilities. Our Cisco experts will outline solutions that
support flexibility, enhanced security and reliability, and easy management.
Pam Knows Collaboration
Cisco Services. A lifeline for your customers -- and you. But if you're not
certain what's best for your customer, neither of you benefits. Pam Vastola
of Ingram Micro is dedicated to simplifying the process of selling, managing
and renewing Cisco Services. One call to her team gets you dedicated specialists
who act as an extension of your own sales force. They can assist with configuration
and network design, sales enablement, pre-sale resources and deployment. Ingram
Micro’s dedicated Cisco Services Team will even plug you in to the Reseller
Services Portal (RSP) so you can easily manage SMARTnet renewals and build a
profitable, predictable, renewable services contract business.
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Tools
Distribution Configuration Tool
Place orders online through Ingram Micro.
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info
Lead Times Tool
Check current lead times for a variety of Cisco products.
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info
Partner Help Online Tool
This 24/7, knowledge-based tool provides channel partners a starting point to
find information applicable to their specific needs. Partners are able to access
a database complete with FAQs about products, technologies, programs and tools.
This tool can also be leveraged to open support cases with Cisco's Partner Help
organization.
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info
Partner Tool Index
Use Cisco's Partner Locator and Partner eSupport tools.
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info
Service Contract Center
This web sales and management tool assists Cisco partners, resellers and customers
with service-contract-related business processes.
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info
Expand Your Customer Base with the Cisco.com Small Business Spanish Version
On June 4, Cisco launched a spanish-language version of the Cisco.com Small Business web site. The new site speaks directly to Latino-owned small businesses and is aimed at reaching this growing market. This new web site will support you when serving the Latino community, as well as your Spanish-speaking customers, by providing content in Spanish. Customers visiting the Spanish-language site will find information on products and solutions to address their business challenges, including content on Cisco Small Business, Cisco Small Business Pro and Cisco products. The web site will continue to evolve to include Click-to-Chat and Buy Now features as Cisco expands it to meet Latino purchasing preferences, which include the ability to make purchasing decisions in Spanish. The new web site will be easily accessible from the Cisco.com Small Business home page via an Español link.
Visit cisco.com/go/espanol today and stay tuned for updates on Cisco's efforts to support this growing and important market.
Optimizing Partner Relationships with Cisco
Cisco has developed a collection of leading-practice documents to enable its
partners to provide repeatable, successful and profitable customer engagements.
These documents are designed to assist partners in improving their service-practice
capabilities and to reinforce their current investments in people, processes
and tools with best-in-class methodologies. These documents provide partner
owners and managers with a how-to approach and essential information to determine
what to implement, including executable action plans, tools and templates.
leading
practices 1,463K, PDF
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Agency Express
Expand Your Business
Quickly and affordably create and deliver a successful marketing campaign --
right from your desktop. This site offers customizable, professionally designed
and written ads, mailers and HTML templates in a variety of formats to suit
your message and budget. Simply select the template that best promotes your
product offering, service or event. Then, select the size and format you prefer
and add your company's logo, contact information and value-added service, promotion
or event to your selected template using the Agency Express Customization Tool.
You can track and organize your activities and budget using the Account Management
feature.
apply
now
Ad Placement
Schedule ad insertion dates with multiple publications for an entire year with ease. Choose from the large list of newspapers in your area and place your customized ads using the online ad placement tool. You never have to spend time negotiating costs because Agency Express has already established media relationships for you.
Direct Mailer Fulfillment
Automatically schedule a mailing date of your customized mailers using our fulfillment service. Deliver your mailers to a database you've purchased through Agency Express, upload your own customer list or use a combination of the two. You can also have the mailers bulk shipped to your business location for you to distribute at events and customer meetings.
Database Purchase
Target customers based on multiple criteria that span company size, location and employee level to specific verticals such as the healthcare and financial markets. Use your customized database to send out Agency Express mailers or mailers you've created on your own. Or, combine it with the Agency Express outcall service to acquire new leads.
HTML
Expand your business by using the web as your marketing vehicle. Customize a preformatted HTML page with your own message and logo. Post the page to your company web site or have your e-mail service provider send it as an HTML newsletter to your customers. In addition to the HTML page, you will also receive a plain text version with your order.
Outcall Campaign
You can purchase an outcall campaign at anytime as a follow-up to your Agency Express ads and mailers, or combine it with a database from Agency Express to acquire new leads. You can purchase it seperately to deliver new product, service, promotion or event messages to your current customers. Once purchased, we will work with you to create a custom script. Our representatives will then outcall your message to your own database or to one obtained through Agency Express. You'll receive comprehensive reporting and lead information after the calls are completed.
ImageLink Service
Receive direct access to the images you need for your company catalog or web site through our ImageLink service.
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Announcing You, Inc. -- SMB Campaign from Cisco
You, Inc., powered by Cisco, is a campaign targeted specifically to SMB customers.
The campaign explores where SMB customers want to go, and provides a framework
for how you — their trusted IT advisor — and Cisco solutions can
help them get there. You, Inc. introduces Cisco Smart Business Communications
to help you address your customers’ business challenges. What does operational
efficiency look like for your customers? Have they considered a cost-containment
strategy? Whether your SMB customers are just getting started, or looking to
optimize their existing networks, Cisco has a complete solution built specifically
for them and their evolving needs. For more information on You, Inc. and Cisco
Smart Business Communications, visit www.cisco.com
where you will find valuable selling resources.
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Channel Partner Resources Quick Reference Guide
Cut through the clutter and information overload to get information you need. This reference guide offers information for Cisco Channel Partners on:
- Relevant channel communications
- Programs
- Promotions
- Tools
- Resources
reference
guide 114K, PDF
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Customized Partner Intelligence
Cisco Customized Partner Intelligence is a breakthrough in customized communications. With Customized Partner Intelligence, you can provide a personal profile to Cisco identifying your technology and business areas of interest, which will result in more streamlined and relevant news in your inbox.
And that's not all. Cisco takes the communication one step further by enabling
you to share this Cisco content — combined with your own industry, technology
or company content — with your end customers. With the easy-to-use online
tool, you can create your own newsletter, distribute to your customer mailing
lists and collect valuable back-end reporting and metrics. Cisco Customized
Partner Intelligence can save you time while positioning you for bigger sales
opportunities and stronger customer relationships. Evolve your communications
today.
To learn more about and register for Cisco Customized Partner Intelligence, please visit www.cisco.com.
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Ingram Micro Solution Centers
Increase your sales opportunity and knowledge base by leveraging Ingram Micro’s
training and solution demonstration centers. The Ingram Micro Solution Centers
are state-of-the-art training/demonstration facilities designed to address the
needs of our solution provider partners selling into the small, medium and enterprise
IT, as well as into the consumer electronics markets.
The Solution Center is where the world of IT and consumer electronics merge
to bring you the perfect home and business technical solutions. Our team is
dedicated to increasing your productivity and profitability by providing certification
training, seminars, and one-on-one technical labs as well as proofs of concept.
Utilize on-site and remote solution demonstrations that bring the necessary
resources to enable your customers to make confident investments.
Solution providers may access a range of products and solutions within key
technologies including e-business, mobile-wireless, networking, network security
and surveillance, access infrastructure, IP communications, high-end storage
and more recently digital home and signage. Top manufacturers, such as Cisco
Systems, have forged partnerships through the center to supply their technology
and support a complete solution sale with a one-stop shop for best-of-breed
products.
The Ingram Micro Solution Centers’ platform-neutral environment offers
opportunities for:
- Proof of concepting
- Live, hands-on product and solution demonstrations
- Remote-access product and solution demonstrations
- One-on-one technical briefings and training on targeted solutions
- Live remote training with archive capabilities
- Webcast training with archive capabilities
- Video demonstrations on multiple solutions and vertical markets
- One-stop solution shop from best-of-breed partners
Fast-track training for:
- Manufacturers interested in training a targeted, solution-provider customer base
- Solution providers utilizing the Solution Center as their own training and seminar facility to assist in business development activities
Ingram Micro Solution Center partner benefits include:
- Reduced infrastructure cost
- Lower training cost via complementary vendor partnerships to drive solution sales and training
- Shorter time-to-market on new products and solutions
- Partnerships to drive sales through training and education
Security Remote Demo Opportunities
Ingram Micro partners can access the Remote Lab, using a browser-based SLL VPN connection. Make a sale anywhere there is an internet connection to:
- Demo the operation functions, capabilities and interfaces of Cisco security equipment
- Launch attacks
- Show responses
- Review remediation results and suggested actions
- Show reports
security
remote demo
Ingram Micro understands that in order to remain competitive and profitable
in today's market, our partners must continually develop their technology expertise.
As the largest global wholesale provider of technology solutions, products and
services, Ingram Micro offers you the tools you need to accomplish this goal
and deliver more complete solutions to your customers.
For more details about the Ingram Micro Solution Center, contact the Center
Team at
solution.center@ingrammicro.com
or visit www.ingrammicro.com/solutioncenter.
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Learning Credits
This is the purchase method for authorized training redeemable with Cisco Learning
Partners and for subscriptions to the Cisco Learning Connection. Learning Credits
can be added to your purchase order when ordering Cisco products.
Key benefits:
- Ensure staff is expertly trained to get the best value from new equipment
- Enable internal staff to optimize network efficiencies and gain overall productivity for your organization
- Safeguard training budgets by adding Learning Credits to the equipment purchase order
- Reduce administrative costs by reducing the need to open multiple purchase orders
- Keep Cisco representatives aware of the training levels and needs of your organization
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Market Acceleration Planner (MAP)
Drive Demand, Build Your Brand, Plan Activities and Create Detailed
Marketing Plans
All the resources you need are in one, dynamic location, tailored to your business
model. MAP is a concise, single view of all marketing programs available in
the U.S. and Canadian theaters.
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info
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Contact Sheets
Turn to our Cisco support teams when you need answers quick.
The
Hardware Team
The
Marketing Development Manager Team
The
Solution Center Team
The
SmartNet Team
The
Services Team
The
Technical Support Team
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Partner Registration
Apply for Cisco Registered Partner status. Establish a relationship with Cisco
and gain access to tools and training you need to become a Cisco-certified or
Cisco-specialized partner.
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info
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Product Resources
Aironet Outdoor Bridge Range Calculation
Utility
This tool enables you to determine theoretical ranges achieved between line-of-sight
wireless bridges. It also contains useful information on Fresnel zone calculations.
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info
Distribution Product Reference Guide
Access Cisco and distributor part numbers, product descriptions, list pricing
and datasheets.
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info
Networking Products Marketplace for Resellers (NPMR)
Find tools including the Configmaker, Network Designer and Subnet Calculator.
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info
Partner Business Central
- Find a product
- Compare products
- Browse and configure products
- Distribution Product Reference Guide (DPRG)
- Cisco Quick Product Reference Guide (CQPRG)
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info
Products And Services
Find information on product specifications, documentation and troubleshooting.
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info
Products Quick Reference Guide
This compact reference tool details Cisco's product line. It includes product
overviews, photos, when-to-sell sections, technical specifications and more.
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info
Refurbished Equipment Program
Customers who would like to purchase used equipment from Cisco Systems can now
be assured of receiving the same quality and support they have come to expect
when they buy new Cisco products. The Cisco Authorized Refurbished Equipment
Program makes it possible. Contact your Ingram Micro sales representative at
(800) 456-8000 for details.
Technologies
Research the technologies that support your customer's network infrastructure.
Find technical details about protocols and industry standards.
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info
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Sales/Marketing Resources
Logos and Photos
Access various Cisco Systems logos and product photos.
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Networking Professionals Connection
This is the gathering place for Networking Professionals to share questions,
suggestions and information about networking solutions, products and technologies.
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info
Networking Solutions and Provisioned Services
Discover how Cisco-networking designs, products and solutions can provide the
quality of service, availability and security that today's internet businesses
require.
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info
News@Cisco Audio and Video Library
Download audio and video presentations about a wide variety of Cisco
products, topics and technologies.
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info
Partner Relationship Central
- Get Partner Level Access Tool
- Partner Information Management
- Apply to the Channel Partner Program
- Find a Partner
- Find a CAM
- My Company Data@Cisco
- Partner eSupport
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info
Partner Newsletter
These e-newsletters provide up-to-the-minute details about Channel Partner Programs,
promotions, new products and solutions, training resources, certification and
various specialization opportunities.
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info
Partner Spotlight
Participate in this program and receive free promotion for your company on Cisco's
web site. Each participating Cisco-certified, Cisco-specialized, or learning
partner gets a spotlight page posted on Cisco's web site featuring your company
logo, solution description, service offerings and any industry specialties they
have developed.
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info
Partner Tech Talk TV
CiscoTV is an interactive, live television broadcast that can be received throughout
the world. CiscoTV provides update training and other information transfers
to the Cisco sales force and partners. Satellite allows you to create an REVENTS
and communicate instantaneously to a large, globally dispersed audience.
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info
Secure Consulting Services
Find the Cisco Secure Encyclopedia, which contains detailed security information to help test and detect system security vulnerabilities.
Technology Playbooks for Partners
Playbooks are quick-reference, how-to guides, as well as technology
and sales refreshers for key emerging markets.
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info
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Security Quick Reference Guide
Use the Security Quick Reference Guide as a refresher during the sales process. This valuable document has been asembled by the Cisco WW Channels team. Each security solution is described with easy-to-remember-and-use bullet points, background and key benefits.
Topics Include:
- Why Security Matters More Than Ever
- Cisco Security Agent
- Network Admission Control (NAC)
- Cisco ASA 5500 Series Multifunction Security Appliances
- Secure WAN Router Bundle
- Firewall (Cisco ASA 5500 Series, Cisco PIX, Cisco IOS, Cisco Catalyst 6500 Series Services Modules)
- Virtual Private Networks (VPNs)
- Intrusion Prevention Systems (IPS)
- Anomaly Detection and Mitigation Solutions
- Cisco Catalyst 6500 Series Security Modules
- Cisco Security Monitoring, Analysis, and Response System (MARS)
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Smart Business Road Map
The rate of change and the amount of competition in the business world is escalating. Small and midsize businesses (SMBs) must ensure that the technology solutions they buy meet today's business needs while remaining flexible enough to grow with this rapidly evolving business environment.
The Cisco Smart Business Road Map provides a structured, planned evolution path to help organizations take advantage of today's business opportunities and maximize the long-term potential of their technology investments. It provides support for real-time interaction through smart, simple and secure communications solutions that operate over a single integrated network solution.
The Cisco Smart Business Road Map offers a plan for your business that brings
together tailored technology solutions, world-class service and support delivered
through local specialized partner and flexible financing options -- all designed
specifically for SMBs.
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info
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Cisco Services for SMB
quick
reference 147K, PDF
Smart Care Service
Comprehensive network-wide service that combines technical support with proactive
monitoring, assessments and remote repairs to keep networks secure and running
optimally.
SMARTnet Service
An award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources, SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency.
Smart Foundation Service
Formerly Cisco SMB Support Assistant, Cisco Smart Foundation Service is an entry-level technical support service that provides the support that small businesses need to help them maintain network reliability and minimize disruption to business.
Live Demo | Learn Cisco's New Online Quoting Process for Ordering Cisco
SMARTnet Services
View a WebEx session that discusses Cisco's new online quoting process
for ordering Cisco SMARTnet services. If you have an internet connection,
you can easily view this 50-minute presentation at your leisure. Like a DVD, you can pause,
rewind or fast forward as needed.
get
started with Cisco SMS3 training (use Ingram9 as your password)
If you are having problems with the link or your browser will not take you to
the presentation, download the workaround
instructions.
If you have any questions after watching this recording, call the Ingram Micro
Cisco SMARTnet Team at (800) 456-8000, ext 76471, option 2.
Take the self-paced SMS3 Training
open
training demo
SCC Renewal Quoting Tool
SCC
Renewal question and answer 60K, PDF
SCC
Renewal quick reference guide 74K, PDF
SCC
Renewal comprehensive user guide 2M, PDF
The SCC New Quoting tool for indirect resellers provides key features and benefits
designed to increase the overall effectiveness of your service business.
Feature |
Benefit |
Create a new quote |
- Elimination of token and shell administration
- Auto-registration -- up to 100% registration rate
- Same-day contract entitlement
- Service validations done prior to order
- Co-term pricing and multiyear discounts are automatically calculated
|
Add products to existing contract (ATE) |
Adding to an existing contract rather than creating a new quote reduces the number of contracts generated and simplifies contract management |
Generate a renewal quote |
Create a renewal quote with only a few mouse clicks |
Advanced product cut and paste |
Cut and paste a large number of serial numbers or product IDs from a spreadsheet directly to a text field while creating a new or ATE quote -- no need to cut and paste records individually |
Pick list of customer addresses |
Select appropriate end-user information from a drop-down list during the quoting process -- this eliminates the need to enter the end-user information manually |
Quote Manager filter and search enhancements |
New Quote Manager filters provide a more effective way for partners to search for and manage quotes |
Enhancements to SCC for Indirect Resellers and Distributors
Beginning June 1, 2008, Cisco will update your current service management tool
-- SCC for Indirect Resellers and Distributors.
view
e-mail for more info 116K, Outlook
Quoting and Pricing on SMARTnet Services
Renew expiring services contracts, sell new services on uncovered assets, register new products and support technology refresh opportunities with Ingram Micro's Reseller Services Portal (RSP). Free to resellers, the RSP includes services data from Cisco, HP, IBM, Lenovo, Fujitsu, Array Networks and more.
Key features and benefits:
- Increase SMARTnet services revenue
- Free user-friendly web tool open to all Ingram Micro resellers
- Ease of use
- Real-time pricing
- Automatic e-mail notifications 30, 60 and 90 days prior to expiration on service contracts
- Manage end-user customers more efficiently
- Visibility to all Cisco opportunities
For more information on Cisco Online Quoting and Reseller Services Portal, visit www.ingrammicro.com/resellerservicesportal and join a monthly WebEx training. For more information, contact Frances Killen at frances.killen@ingrammicro.com.
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Steps to Success
Consistent, repeatable methodology and content provides a common language for Cisco and their partners and customers engaged in sales, delivery and support of Cisco Advanced Technologies.
To support the sales, delivery and support of unified communications, security solutions and wireless solutions, users will find:
- Consistent, repeatable methodology, aligned to Cisco's Lifecycle Services, to use for every customer engagement
- Tools, templates and resources
- Leading practices, case studies and white papers
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info
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Wireless Resource Guide
Offer your customers the most effective security solutions for their business
networks. Find new ways to boost sales and to keep up with the latest news,
programs, promotions and more.
Wireless LAN Solutions
Topics include:
- Why should I care about wireless LAN?
- What problems need to be solved?
- What are the benefits of a wireless LAN?
- Why Cisco?
wireless
LAN solutions at-a-glance 94K, PDF
Migration Cheat Sheet
Topics include:
- Trigger questions
- Elevator pitch
- Cisco Unified Wireless Network benefits
migration
cheat sheet 56K, PDF
Ordering Cheat Sheet
ordering
cheat sheet 32K, PDF
Unified Wireless Overview
Topics include:
- Network components
- Benefits
unified
wireless overview 868K, PDF
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