INGRAM MICRO FIRST TO OFFER 'ALL-IN-ONE' CT SOLUTION WITH LUCENT, IBM AND CALLWARE BUNDLE

SANTA ANA, Calif., May 18, 1998

Ingram Micro Inc., the world's leading distributor of technology products and services, today announced the signing of an agreement with Lucent Technologies, making it the first distributor to offer an "all-in-one" computer telephony (CT) bundled solution. The new bundle brings together the most requested CT products in a single solution, combining Lucent voice processing boards with software from CallWare Technologies Inc. and servers from IBM Corp.

"With the addition of the Lucent CT boards, Ingram Micro is the first and only distributor to offer the most requested CT products in a single bundled solution," said Laura Skinner, vice president and general manager of Ingram Micro's Telecom Integration Division. "Resellers now have the flexibility of buying the bundle as a single SKU, or they can purchase the pieces individually to meet the needs of their customers." A Lucent/CallWare bundle is also available to resellers whose clients already have the IBM server in place.

Ingram Micro's CT solution bundles include:

• Lucent's voice boards -- 2- and 4-port analog RDSP and Vantage, 4-port analog international VPS and RDSP/9432I, and 16- and 24-port analog PowerLine and digital T1 telephone network interface voice solutions
• CallWare's Novell NetWare-compatible software solution for voice, unified messaging and call processing
• IBM's server -- the platform for CallWare's software and Lucent's boards

Available bundles include IBM's 7588 Telephony Server or an IBM Netfinity server, providing reliable, stable telephony platforms for systems up to 96 lines.

"Ingram Micro's one-stop-shop strategy gives resellers what they want -- the convenience and flexibility to buy a complete CT solution through a single point of contact," said Mike Seto, vice president of marketing for Lucent Technologies Computer Telephony Products. "This bundling approach validates our philosophy to offer simple, convenient and powerful CT tools to customers so they can quickly grow their businesses."

Ingram Micro now gives resellers the convenience of having a bundled CT solution, a move that will emerge as a trend within the communications industry. "Bundling CT solutions will change the way people do business in that it gives resellers and their customers the ability to buy the combination of CT products they need through a single reliable source," said Alan D. Johnson, director of marketing communications for CallWare Technologies Inc.

"The Ingram Micro bundle brings together a variety of CT products into one easy-to-buy solution. Ingram Micro is pioneering a change in the way CT products are sold because this allows CT industry leaders to combine their technologies in complete solutions and make them readily available to the market," said Fred Yentz, manager of telephony solutions development, IBM. "Small and medium business customers need solutions; delivering them is our goal. Ingram Micro's bundled solution strategy broadens the reseller base, increases solution availability and affordability. This translates into increased customer satisfaction."

About Ingram Micro Inc.

Ingram Micro Inc. (NYSE:IM), headquartered in Santa Ana, Calif., is the world's leading wholesale distributor of technology products and services, and a leading provider of assembly and integration services, with 1997 sales of more than $16.5 billion. The company and its affiliates operate in 31 countries, distributing more than 145,000 products to more than 100,000 resellers in 120 countries.

About Lucent Technologies

Lucent Technologies Computer Telephony Products was formed Sept. 29, 1997, through Lucent's acquisition of Octel Communications Corp. Formerly known as Rhetorex, it is a leading provider of superior enabling technologies for the computer telephony industry, and manufactures hardware and software components that connect PCs and LANs with telephone networks. For more information on Lucent Technologies Computer Telephony Products, visit Lucent Products.

Lucent Technologies (NYSE:LU) headquartered in Murray Hill, N.J., designs, builds and delivers a wide range of public and private networks, communication systems and software, data networking systems, business telephone systems and microelectronic components. Bell Labs is the research and development arm for the company. For more information on Lucent Technologies, visit Lucent.

About CallWare

CallWare Technologies Inc., headquartered in Sandy, Utah, provides the only Microsoft NT and Novell NetWare network-based Internet/intranet software solutions for voice mail, unified messaging (voice mail, fax, e-mail) and call processing. In addition to its line of CTI products, CallWare offers computer telephony training to resellers through certified education centers.

For a list of CallWare-authorized resellers or for more information about CallWare products and services, call 1 (800) 888-4226, (801) 984-1100 or visit CallWare.

About IBM Corp.

IBM, headquartered in Armonk, N.Y., is the leader in creating, developing and manufacturing the world's most advanced information technologies, including computer systems, software, networking systems, storage devices and microelectronics. IBM translates these advanced technologies into value for its customers through its professional solutions and services businesses worldwide. Visit IBM for more information.

Contact

Teri Bruno
Ingram Micro Inc.
(714) 382-2727

Liza Santos
Lucent Technologies
(408) 874-4172