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INGRAM MICRO SWEEPS PERFORMANCE CATEGORY IN COMPUTER RESELLER NEWS DISTRIBUTOR STUDYSANTA ANA, Calif., Nov. 10, 1998Ingram Micro Inc., the world's largest wholesale distributor of technology products and services, today announced that a random survey conducted among 18,000 subscribers of Computer Reseller News, the industry's premier trade publication, rated Ingram Micro's performance No. 1 in all categories for 1998. "We are honored that our customers have recognized our commitment to provide superior customer service by rating us No. 1 in the performance category," said Sanat Dutta, executive vice president and president of Ingram Micro North America. "Our goal is to consistently exceed the expectations of every partner every day, and we are proud to be recognized for our accomplishments." Computer resellers were asked to rate their distributors' performance in six categories: computer systems, software, mass storage, multimedia, networking and peripherals. Participating resellers judged product availability as the most important criteria, followed by delivery (accuracy), responsiveness, price, product knowledge/tech support, access to sales representatives, trust/understanding of reseller business, product breadth, online information/availability, credit availability and marketing support. Computer Reseller News is the leading computer reseller publication in the United States with more than 115,000 subscribers. The magazine's 14th annual "Preferred Distributor" study was conducted between January and March of this year. About Ingram Micro Inc.Ingram Micro Inc. (NYSE:IM), headquartered in Santa Ana, Calif., is the world's largest wholesale distributor of technology products and services, and a leading provider of assembly and integration services with sales of $20.9 billion for the past four quarters. The company and its affiliates operate in 31 countries and distribute more than 190,000 products to more than 115,000 resellers in 120 countries. ContactAlicia
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