INGRAM MICRO TO DISTRIBUTE LUCENT TECHNOLOGIES' NETCARE SERVICES

SANTA ANA, Calif., Aug. 11, 1997
Lucent Technologies and Ingram Micro Inc., the world's largest wholesale distributor of technology products and services, together announced an agreement under which Ingram Micro will distribute Lucent's NetCare data network integration and support services to its U.S. network of resellers. The agreement makes Ingram Micro the first distributor of NetCare's pre-packaged and custom data services for multimanufacturer wide area networks, and launches NetCare into the two-tier computer distribution channel.

Ingram Micro will package NetCare's services -- from installation support through ongoing monitoring and management of wide-area network equipment -- for distribution to resellers whose customers need expert assistance with multimanufacturer networks. NetCare Services, which has a corps of 1,100 consultants, engineers and technicians experienced in building and managing multimanufacturer data networks, will be Ingram Micro's preferred provider of network support services for wide area data networks. Previously Lucent sold NetCare services principally through its direct sales force.

"This agreement adds an important channel for the sales of NetCare data network support services," said Jeff Akers, president of NetCare Services. "By making our NetCare services available through Ingram Micro's extensive network of resellers, we will be able to extend the reach of our services to businesses we do not serve today. We came to Ingram Micro because they can establish highly targeted marketing and sales programs to get our products to resellers and penetrate new markets." Today, NetCare has more than 5,000 customers.

According to Randy Jones, vice president of services for Ingram Micro: "In today's market, technology resellers must offer services to compete, yet not all of them are positioned to do so cost effectively. The addition of NetCare Services to Ingram Micro's wide range of data products and services gives our technology resellers the ability to sell and install more complex data networking solutions. It also allows our resellers to team with Ingram Micro and NetCare Services to reach larger, national customers that require the kind of multimanufacturer support offered by NetCare."

Ingram Micro will offer a set of four standard NetCare service packages at pre-determined prices, for network installation, integration, configuration assistance and on-site maintenance of wide area networks. It also will offer custom packages for staging, project management and network management, with service delivery and price depending on work requirements. Services will be delivered out of NetCare's Data Maintenance Operations Control Center in Largo, Fla.

This agreement with Lucent Technologies reflects Ingram Micro's commitment to providing its clients with value-added services. As the premier one-stop provider of convenient, cost-effective, worldwide access to technology products and services, Ingram Micro's offerings include pre-purchase consulting, product selection, financing and delivery; network design, installation and integration; all forms of technical education; and 24-hour, multimanufacturer support and service.

NetCare Services offers a broad set of consulting, integration, management and maintenance services for data and video networks, voice systems and networks, and call centers delivered by highly experienced associates using tools created by Bell Labs, among others. For more information about NetCare Services, call 800-4NetCare, or contact the NetCare Web site.

About Lucent Technologies
Lucent Technologies (NYSE: LU), designs, builds and delivers a wide range of public and private networks, communications systems and software, consumer and business telephone systems, and microelectronics components. Bell Laboratories is the research and development arm of the company. For more information about Lucent Technologies, headquartered at Murray Hill, N.J., visit Lucent's Web site.

About Ingram Micro, Inc.
Ingram Micro Inc. (NYSE: IM), headquartered in Santa Ana, Calif., is the world's largest wholesale distributor of technology products and services, with 1996 sales of $12 billion, and a leading provider of assembly and integration services. The company operates in 19 countries and distributes more than 36,000 products to more than 100,000 resellers in 120 countries.