Ingram Micro Services Equip Customers With Resources to Capture New Business Opportunities

Technical Support, Financing And Training Offerings Prove Valuable To Customers

LAS VEGAS, Nov. 14, 2001 -- To help customers navigate the technology industry's challenging demand climate, Ingram Micro Inc. (NYSE: IM), the largest global wholesale provider of technology products and supply chain management services, has marshaled its cache of technology support services and solutions to help the information technology (IT) channel uncover growth opportunities.

Equipped with an array of business development resources, value added resellers (VAR), corporate resellers, direct marketers, consumer market customers and manufacturers benefit from a mix of enhanced technical support, financing, training and certification, sales consulting services and help desk resources.

"It's vital to keep the market moving to help VARs capture profitable business, and Ingram Micro continues to be a driving force for the IT channel," said Bob Stegner, vice president channel development, Ingram Micro U.S. "From data storage to security to wireless, these timely technology segments equate to growth. Our investment in solutions and valuable services, such as consulting, training and financing, gives our customers the resources they need to sell in today's economy."

Technical services that create opportunities

The cornerstone of helping customers identify and deploy profitable solutions is Ingram Micro's technical support offering. The company's technical support services feature highly skilled technicians teamed with sales specialists to deliver the right mix of technology solutions and support services such as training and certification that enable solution providers to win new deals. This team approach is designed to help customers understand, evaluate and build technology solutions across multiple vendor product lines and address complex end user business issues.

Critical financial support for today's economy

Because financing can be a major hurdle in making technical purchases, the Ingram Micro Financial Services Company has developed a series of programs enabling customers to choose from and offer flexible financing options. Ingram Micro's financial services include purchase order financing, Select Source one-stop invoicing, shipping and collection service, quick credit, flooring/asset-based lending, merchant credit card processing, revolving credit, 45-day free financing and leasing options. All of these finance options help alleviate tight budget constraints.

Growth opportunities in emerging technologies

Emerging technologies such as wireless networking, high-end storage and security address the latest business demands, ultimately driving incremental and new business opportunities. Ingram Micro offers training, responsive help desks organized by product category and technical certification programs to help customers. Plus, Ingram Micro's state-of-the-art Solution Center aids in the development, testing and training of new technology solutions to shorten sales cycles for customers and manufacturers.

"Leveraging Ingram Micro's resources such as the Solutions Center and the Select Source financing program, we have been able to conduct business on a much larger scale than our means would have otherwise allowed," said Omar Yakar, president, Agile 360.

With these valuable services, Ingram Micro's customers can become a single source to their business customers, increasing their value proposition and helping businesses to protect technology investments and avoid costly downtime.

About Ingram Micro Inc.

Ingram Micro Inc. is the largest global wholesale provider of technology products and supply chain management services. The company operates in 36 countries with sales of $30.7 billion for the fiscal year 2000. Ingram Micros global regions provide the distribution of technology products and services, marketing development and supply chain management services to more than 175,000 technology solution providers and 1,700 manufacturers. The company is focused on maximizing shareowner value and achieving customer satisfaction through innovation in the IT supply chain. Visit www.ingrammicro.com/corp.