INGRAM MICRO JOINS WITH COFIX TO DELIVER ONLINE ACCESS TO NATIONAL NETWORK OF TECHNICAL SERVICE PROVIDERS

Ingram Micros National Service Network Will Offer Information Technology Support Through Cofixs SmartMarketplace, Linking Web IT Customers With Proven Service Providers

SANTA ANA, Calif., August 2, 2000

Ingram Micro Inc. (NYSE: IM), the largest global wholesale provider of technology products and services, today announced that its National Service Network (NSN) of more than 350 value-added reseller locations will provide information technology (IT) service and support through Cofix.com, an Internet marketplace designed to assist corporate technology buyers with product and service purchase decisions.

Cofix has named Ingram Micros NSN as a preferred resource for its IT services available through the Web sites Cofix SmartMarketplace. IT customers can access field service and support from NSN membership, which is comprised of more than 3,000 certified professionals at value-added reseller locations across the country. In 1999, the NSN performed more than 30,000 field service engagements.

Ingram Micro sees this partnership with Cofix as a chance to provide our NSN membership incredible opportunities to create and build new relationships in the business marketplace, said Jeff Neumeister, senior director, services for Ingram Micro. We look forward to working closely with Cofix to provide its customers with the highest level of service expertise and to create customer satisfaction and loyalty by providing a fully managed technical support solution.

NSNs solid performance record and national capabilities will enhance Cofix.com as a resource for corporate IT purchasers. NSNs high rate of customer satisfaction is evidenced by the CompTIA ServiceMetric benchmark results for field service organizations, as performed by Service 800, Inc., an independent customer-satisfaction rating agency. On a five-point scale, with five being the highest rating, the NSN organization consistently receives scores between 4.4 and 4.5.

The NSN has a proven track record of quality in the area of IT service, said Max Seybold, Cofix chief executive officer. As we continue to progress rapidly toward our goal of securing 500,000 customers by the end of this year, we are confident that Cofix will bring tremendous value to the business of NSN members.

Cofix Applications Match Customers, Service Providers in Smart Solution

Cofix is a value-added Web portal focused on providing information needed to make intelligent decisions regarding IT service contract purchases. Through the Cofix SmartMarketplace, Cofix helps business customers analyze their service needs and purchase flat-fee, packaged services or generate comprehensive requests for proposals, which are sent to Cofix service-provider partners. Because the entire process is handled electronically, both resellers and IT managers can more easily track service contracts and activities including purchase, use and renewal, employing Cofix as an unbiased resource.

Cofix customers register their hardware, software, and network assets using Cofix Power Tools, an ASP-based suite of asset management tools. Once entered, customers receive instant notification regarding upgrades, maintenance and support for their specific IT infrastructure.

Strategic Partnerships: Ingram Micro Continues to Add Value for SMB Customers

Ingram Micro is focused on creating programs and services for the SMB marketplace that assist companies in building stronger, more profitable businesses. The alliance with Cofix is another example of how Ingram Micro and NSN bring business development opportunities to reseller customers focusing on the SMB market.

This partnership allows me to supplement my available resources to focus on marketing and lead generation for my business, said Ron Weiler, vice president, professional services at Wareforce, which has been a National Service Network member since 1993. Thats the benefit of having backing by Ingram Micro through the NSN. We can utilize strategic partnerships like the one with Cofix to enhance our marketing efforts, which in turn sends more leads through the channel and helps me grow my business. Its a win-win scenario.

About Cofix, Inc.:

Cofix, Inc., headquartered in Los Gatos, CA, is focused on saving businesses both time and money in managing their technology investments. The companys application service provider (ASP) solutions include Cofix Power Tools, a suite of asset management tools that efficiently organize and track a business IT infrastructure, and the Cofix SmartMarketplace, where businesses can compare and buy IT services. The key to the SmartMarketplace is Cofixs SmartMarketEngine, which intelligently matches the best offerings from service providers with Cofix users needs. For more information on Cofix, its SmartMarketplace, or its free Web-based asset management tools, visit Cofix or contact the company at (408)364-9700.

About NSN:

The National Service Network (NSN) comprises more than 3,000 certified service professionals at more than 350 locations across the country. Members work together to provide information technology service and support to regional and national customers, linked together by a Clarify Internet-enabled call management system. NSN has been performing field service engagements since 1992 and completed more than 30,000 in 1999. For NSN to provide quality service, resellers must have service authorizations from Compaq Computer, Hewlett-Packard and IBM and their technicians must hold A+ certifications. They must also have at least two authorizations from a major technology manufacturer. Covering more than 800 metropolitan markets, NSN renders the services regional and national customers need on a 24-hour a day, seven-day a week basis: remedial PC, printer and server maintenance; installations, moves, adds, changes (IMAC); network design, integration and implementation; outsourced technical services; and migration services.

About Ingram Micro Inc.

Ingram Micro Inc. is the largest global wholesale provider of technology solutions, products and services. The company operates in 34 countries with sales exceeding $29 billion for the past four reported quarters. Ingram Micros global regions offer e-commerce solutions, logistics services, and technology product distribution and marketing to more than 175,000 technology solution providers and manufacturers. The company is focused on maximizing shareowner value and achieving customer satisfaction by continuously innovating the IT supply chain.

For more information, contact:

Benjamin Group/BSMG Worldwide:
Carrie Brooks or Becky Vieira
(949) 260-1300, ext. 239 or 231

Ingram Micro Inc.:
Jennifer Marchetta, Media Relations
(714) 382-2692