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buy.com OUTSOURCES E-COMMERCE LOGISTICS FOR CONSUMER ELECTRONICS TO INGRAM MICROS IM-LOGISTICSLeading Internet Retailer Expands Its Relationship With New Ingram Micro DivisionSANTA ANA, Calif., June 5, 2000Ingram Micro Inc. (NYSE:IM), the world's largest wholesale provider of technology products and services, today announced its new end-to-end logistics services division, IM-Logistics, will provide order management, logistics and transportation management for consumer electronics products sold through buy.com (NASDAQ:BUYX). Ingram Micro currently handles virtually all of the orders placed with buy.com for computers and computer-related products. IM-Logistics will now provide fee-based, end-to-end logistics services to support the offering of buy.coms consumer electronics products, such as televisions, stereos, video equipment and a range of other related products sold by the leading Internet retailer. We value Ingram Micro as a partner and are pleased to expand the relationship with the new division of IM-Logistics for our consumer electronics products, said Greg Hawkins, chief executive officer, buy.com. Our customers experience is critical to our success, and we have enjoyed excellent results from Ingram Micro with timely and accurate delivery of our computer products. IM-Logistics flexible service offering allows us to get the support we need to provide a rewarding customer experience through seamless back room operations. Departing from Ingram Micros traditional distribution model, IM-Logistics provides end-to-end logistics services to manufacturers, e-tailers and brick-and-mortar retailers selling online, expanding the companys service offering to increase the customer satisfaction and performance of IT and non-IT related e-businesses seeking a better logistics solution. The division will initially cater to providers of software, IT hardware, and consumer electronics, and ultimately serve consumer goods and other product categories that can be handled by the companys broad network of U.S. distribution centers. For Internet retailers working to establish critical e-commerce logistics infrastructures, IM-Logistics provides services including customer care, IT system support, warehousing and value-added services, transportation management, reverse logistics and customized business services on a for-fee basis. IM-Logistics offers its customers a greater than 99.9 percent accuracy for all shipments, and same-day shipping of all orders received prior to 5 p.m. As part of its logistics services for buy.com, IM-Logistics deploys a direct e-commerce connection through InsideLine? for seamless order management. This direct connection enables immediate access to Ingram Micros U.S. network of seven strategically placed distribution centers allowing one- or two-day ground coverage to more than 98 percent of businesses and households in the U.S. We are pleased to have buy.com as a new customer of IM-Logistics, said Kevin Murai, president, Ingram Micro U.S. With a proven and reliable track record for order management and logistics in the IT market, we believe IM-Logistics is poised to provide Internet retailers like buy.com with a fulfillment engine that will help to increase customer satisfaction and smooth operations. About Ingram Micro Inc. Operating in 34 countries, Ingram Micro Inc. (NYSE:IM) is the world's largest wholesale provider of technology products and services, with sales exceeding $29 billion for the past four reported quarters. Ingram Micro's key business units deliver fulfillment and distribution, product acquisition and selection, supply-chain automation and programs, as well as e-procurement to more than 175,000 technology solution providers, manufacturers and businesses located in more than 100 countries. Ingram Micro is driving the evolution of wholesale distribution for the information technology industry and is the operation's engine behind leading global e-businesses today. About buy.com buy.com (NASDAQ:BUYX), a leading Internet superstore, offers more than 850,000 SKUs in a broad range of categories including computer hardware and peripherals, software, consumer electronics, books, videos, DVDs, games, music, golf, clearance equipment, and travel booking services at the best prices online. The buy.com e-commerce portal links 10 specialty stores and features products from thousands of popular manufacturers such as IBM, Hewlett Packard, Microsoft, Titleist, Callaway, Palm Inc, Sony and many more. Product reviews in its technology categories, easy search functionality across all categories, product recommendations, best sellers and music clips are among some of the features that help customers make better buying decisions. Individuals and businesses can shop at buy.com 24 hours a day, seven days a week, as well as track packages online and have access to customer service representatives all day, everyday. The companys virtual operating model allows for better efficiency and scalability into new categories quickly, helping provide the best customer experience with one-stop shopping, broad selection and a low price guarantee. buy.com, founded in June 1997, is located in Aliso Viejo, California. For more information visit the companys Web site at www.buy.com.For more information, contact: Benjamin Group/BSMG Worldwide: Ingram Micro Inc.: |
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